Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

- Job ID #32247: Application Support Specialist - Planning, Permitting and Licensing
- Union: Non-Union
- Job Description ID #: 7826
- Vacancy: Current Vacancy
- Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on October 7, 2026.
- Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Supervisor, Business Applications, the Application Support Specialist – Planning, Permitting, Licensing & By-law is responsible for managing and supporting the technical architecture, integrations, configurations,



and overall system functionality of the Planning, Permitting, Licensing, and By-law platform.

Through project and operational activities, this role requires deep expertise in system administration, configuration, integrations, ITIL frameworks, and troubleshooting across multiple support levels. The successful candidate will ensure the stability, scalability, and performance of the Computronix POSSE platform while contributing to the City’s technology and divisional roadmaps.

This position has regular access to confidential City data.

GENERAL DUTIES

- Provides technical oversight and administration of the Computronix POSSE solution, including configuration, development, security, and optimization.

- Works collaboratively with internal and external stakeholders to review change requests, develop overall solution designs, and provide operational support. Ensures that development and deployment activities adhere to established policies, procedures, and best practices including reviews, approvals and sign-offs at each stage.

- Works collaboratively with IT resources, business stakeholders, and vendors to support integrations solutions between Computronix POSSE and other enterprise applications and services including, but not limited to, ERP, CRM, and Document Markup.

- Defines and assigns user

📌 Job ID #32247: Application Support Specialist (Canada)
🏢 The City of Hamilton
📍 Canada