- Travel Required : Yes

Description

JOB SUMMARY:

The Application/CRM Analyst, Enterprise Systems owns the configuration, support, and ongoing health of the organization’s Salesforce-based CRM platform, serving as the primary link between business stakeholders and the development team. This role manages the Agile/Scrum delivery process for CRM initiatives, owning the product backlog, scheduling and prioritizing sprint work, and coordinating user support and release activity. The Application/CRM Analyst partners closely with the Director of Enterprise Systems on solution design and long-term system strategy.

ESSENTIAL FUNCTIONS:

Agile/Scrum Backlog and Sprint Management (30%)

Own and groom the product backlog, writing and refining user stories and acceptance criteria in collaboration with stakeholders and the development team.

Schedule and prioritize sprint work, balancing new development, enhancements, and break/fix needs.

Facilitate or actively support core Scrum ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint review, and retrospectives.

Define and track sprint goals, acceptance criteria, and definition of done.

Business Analysis and Requirements (30%)

Gather, document, and validate business requirements through stakeholder interviews, workshops, and process observation.

Translate business needs into clear, well-formed user stories and functional specifications.

Analyze current-state processes and recommend future-state improvements, including automation opportunities.

Create process flow diagrams, data models, and requirements documentation.

Own user acceptance testing (UAT), including test plan development, coordinating tester feedback, and defect triage.





Partner with Salesforce administrators and developers to scope enhancements, automations, and integrations.

Support data quality initiatives, including deduplication, data governance, and migration efforts.

Evaluate and document configuration versus customization tradeoffs for proposed solutions.

Assist with change management and end-user training and adoption for Salesforce releases.

Solution Design and System Strategy (15%)

Partner with the Director of Enterprise Systems on solution design for new initiatives and major enhancements.

Contribute to long-term system strategy and roadmap planning across the enterprise systems portfolio.

Evaluate proposed solutions for scalability, maintainability, and alignment with existing architecture.

Administrative (5%)

Maintain accurate and up-to-date requirements, process, and sprint documentation in designated systems.

Prepare status updates and reporting for the Director of Enterprise Systems and other stakeholders as needed.

**Although this job description aims to capture the majority of the position duties, other duties may be assigned based on business and departmental needs.

REQUIRED JOB QUALIFICATIONS:

3+ years of business analysis or project management experience within an Agile/Scrum delivery environment.

Bachelor’s degree in Information Systems ,



Computer Science, Business Administration, or a related field, or equivalent combination of education and experience.

Direct, hands-on experience with Salesforce (administration, configuration, or as a business analyst on Salesforce projects).

Experience administering, configuring, or supporting an enterprise CRM or similar business application.

Experience managing the application change lifecycle, including sandboxes, change sets or deployment tools, release management, and coordinating user acceptance testing across releases.

Working knowledge of CRM data and security models, including objects, fields, record types, profiles, permission sets, and sharing rules.

Strong requirements-gathering , user story writing, and process-mapping skills.

Hands-on experience owning or actively managing a product backlog and sprint cadence.

Excellent verbal and written communication skills, with the ability to translate between technical and non-technical audiences.

Proficiency with Agile/backlog management tools such as Wrike, Jira, or Azure DevOps.

Ability to write and interpret basic-to-intermediate SQL/SOQL queries for data validation, troubleshooting, and reporting support.

General understanding of data backup, retention, and recovery concepts as they apply to business-critical applications.

PREFERRED JOB QUALIFICATIONS:

Salesforce Administrator Certification and/or Salesforce Business Analyst Certification.

Salesforce Platform App Builder Certification.

Agile certification such as Certified Scrum Product Owner (CSPO), Certified ScrumMaster (CSM), or PMI Qualified in Business Analysis (PMI-PBA).

Expe

📌 Application/CRM Analyst (Headquarters)
🏢 AOPA
📍 Headquarters