Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.

We require all our head office associates to be proficient in French, spoken and written.

3 days office / 2 days remote

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Role Overview

The Director Fulfillment Strategy leads the development and execution of strategies that optimize order fulfillment across the supply chain network. This role focuses on improving overall customer fulfillment experience, improving service offering, reducing Cost-To-Serve and supporting scalable growth through network design and fulfillment capabilities improvement. The director collaborates closely with different internal customers from Digital team, PRO team, Corporate and Affiliated stores teams,



and key Commercial customers, to ensure seamless integration between fulfillment capabilities, different customer-facing platforms and E2E customer journey, ensuring a high-quality customer experience.

Key Responsibilities

Strategic Planning & Customer experience

- Develop and implement fulfillment strategies aligned with business objectives and customer expectations.
- Lead customer order fulfillment strategy and planning, in partnership with internal Customers, including long-range roadmap contribution, annual operating plan and enterprise-level fulfillment/delivery performance tracking.
- Ensure fulfillment model supports quick, reliable, and cost-effective delivery, in line with customer’s expectations (B2B & B2C)
- Identify and operationalize emerging technologies and industry best practices (AI, automation, transportation, fulfillment) to unlock cost efficiencies, improve service levels, and support growth.

Network Design & Optimization

- Build a strong and reliable fulfillment network, including delivery and returns, supporting each of RONA customer channels.
- Drive fulfillment channel decisions (Drop Ship, DC, Store) and optimal inventory positioning, improving delivery speed, cost and service offering.
- Design and continuously improve the fulfillment network,



identifying optimal fulfillment locations and delivery flows leveraging the Order Management System.
- Identify delivery modes, fleet and service coverage gaps and collaborate with Delivery team to find and implement solutions.

Operational excellence & Performance management

- Participate in cross-functional performance and P&L; reviews with key stakeholders (Operations, Transportation, Finance, Digital / PRO / Affiliates) to understand current CTS, service levels, provide an update on ongoing initiatives and identify opportunities for improvement.
- Drive innovation and capabilities in distribution models, last-mile delivery and E2E returns, supporting the different Direct-To-Customer flows.
- Identify gaps in service offering and fulfillment capabilities, contribute to the analysis, planning, development and implementation of mitigation strategies.
- Monitor performance against targets and support operations in the identification and resolution of recurring and more complex issues, leveraging data analytics to identify trends and drive continuous improvement.
- Identify automation and advanced technology solutions to improve efficiency.
- Identify improvement to Direct-To-Customer flows KPIs for fulfillment operations (e.g., order cycle time, cost per order, on-time delivery)
- Ensure compliance with safety, regulatory, and sustainability standards are considered in the different systems and processes.

The qualifications we are looking for

- Bachelor’s degree in Business Administration (operations management, logistics, supply chain), Engineering, or a related field (required)
- At least 5 years of leadership experience in Digital fulfillment, Customer Delivery or in a strong customer-centri

📌 Director, OMS fulfillment strategy (Boucherville)
🏢 Rona
📍 Boucherville