Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

- Job ID #32265: Manager, IT Operations
- Union: Non-Union
- Job Description ID #: 6340
- Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on October 14, 2026.
- Vacancy type: This posting is for an existing vacancy
- Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Director, Information Technology, the Manager,



IT Operations provides strategic and operational leadership for the City’s Service Desk and IT Contract and Vendor Management functions.

The position is responsible for service excellence, reliable and responsive end-user support, effective workforce leadership in a unionized environment, and disciplined management of the full technology contract lifecycle, from procurement planning and RFP development through contract performance, renewal, transition and closeout.

As a member of the IT Management Team, the Manager anticipates operational needs, translates corporate priorities into transparent service and sourcing plans, strengthens accountability through measurable outcomes, and builds trusted relationships with City departments, Procurement, Legal, Finance, Human Resources, technology partners and vendors.

The Manager promotes consistent IT service management practices, financial stewardship, continuous improvement, risk management and a culture of ownership, collaboration and respect.

GENERAL DUTIES

STRATEGIC & OPERATIONAL LEADERSHIP

Leads IT Operations, establishes priorities, service expectations, accountabilities and performance outcomes aligned with corporate and departmental objectives.

📌 Job ID #32265: Manager, IT Operations (Canada)
🏢 The City of Hamilton
📍 Canada