THE OPPORTUNITY

We have an exciting opportunity for a Director of Operations to join Eager Beaver Moving, a growing moving and storage company. Reporting to the President & CEO, this role is accountable for translating confirmed bookings into consistently well-executed moves, ensuring crews, equipment, schedules, and customer expectations are aligned across every job, every day. The Director of Operations will be a people-focused leader with a significant impact on business growth and the scaling of day-to-day operations.

The role requires active, on-the-ground leadership within daily operations, with responsibility for people leadership, operational planning, real-time problem solving, and performance management. The Director of Operations will hold direct accountability for service quality, crew productivity, safety, operational margins, and overall customer satisfaction, and must demonstrate sound judgment under pressure, solid operational discipline, and a continuous-improvement mindset.

Based in Edmonton, the role provides operational oversight across the Edmonton and Calgary locations, with a particular focus on scaling the Calgary operation, as well as the Edmonton-based Commercial Division. The Director of Operations will join a supportive, collaborative team environment where people work closely together and take shared pride in delivering a positive customer experience.

This role is intended to work in close partnership with existing operational leaders and teams, building structure and accountability while strengthening the capabilities already in place.

THE ORGANIZATION

Eager Beaver Moving is a Canadian, family-owned moving company that has been operating since 1984.



Built on three generations of experience within the Watson family, the company has grown from a small operation into a provider of residential and commercial moving services across its markets.

Founded by Jack Watson, the company expanded with the establishment of its Edmonton branch in the early 1990s and has continued to grow under current leadership since 2013. Eager Beaver is known for its transparent quoting process, quick and customized customer support, careful handling of belongings, and an industry-low claim ratio.

Eager Beaver is guided by a clear Core Focus:

Purpose: To Help Make Life Easier

Niche: Bringing Positivity to Your Moving Experience

Eager Beaver’s culture is grounded in a strong set of Core Values that shape how teams work together and serve customers:

Bring It

Representing our commitment to consistently delivering high-energy, top-notch service.

Professional Excellence

Ensuring meticulous care for belongings and maintaining high professional standards.

Positive Attitude

Cultivating a friendly, positive environment in all customer and colleague interactions.

Teamwork

Encouraging collaboration, mutual support, and strong team synergy.

Always Growing

Fostering accountability, continuous skill development, business growth, and personal advancement.





For more information, please visit their website: www.eagerbeavermoving.com.

RESPONSIBILITIES

END-TO-END OPERATIONS OVERSIGHT

- Own daily, weekly, and seasonal operational planning across all moves (local, long-distance, residential, and commercial).
- Ensure smooth coordination between sales/booking, dispatch, crews, fleet, and customer communication.
- Act as the escalation point for complex or high-risk moves and operational issues.

CREW LEADERSHIP & WORKFORCE MANAGEMENT

- Lead hiring, onboarding, training, scheduling, and performance management of movers, drivers, and team leads.
- Establish clear crew expectations around professionalism, safety, care of goods, and customer interaction.
- Build a bench of reliable crew leads and supervisors to reduce owner dependency.

DISPATCH, SCHEDULING & CAPACITY OPTIMIZATION

- Oversee dispatch planning to maximize truck utilization, crew efficiency, and on-time performance.
- Balance workload during peak season while controlling overtime, burnout, and service degradation.
- Improve forecasting for staffing, truck availability, and equipment needs.

QUALITY CONTROL & CUSTOMER EXPERIENCE

- Implement standardized move procedures, checklists, and service standards.
- Monitor move outcomes, customer feedback, claims, and complaints.
- Reduce damages, claims frequency, and service recovery costs through process improvement and training.

FLEET, EQUIPMENT & ASSET MANAGEMENT

- Oversee maintenance schedules, inspections, and readiness of trucks, trailers, and moving equipment.
- Ensure compliance with safety standards, in

📌 Director of Operations (Edmonton)
🏢 Richardson Executive Search
📍 Edmonton