WHO WE ARE

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED

We are seeking an enthusiastic, customer-focused Assistant Manager, Retail In-store Sales & Service to help lead daily sales and service operations in ROM's retail store.

Reporting to the Senior Assistant Manager, Retail In-store Sales & Service, you will serve as an on-floor leader, supporting retail sales associates, coordinating daily store activities, and ensuring visitors receive knowledgeable, welcoming, and efficient service. From assisting shoppers with purchases and overseeing cash desk operations to maintaining engaging merchandise displays, you will help create a positive shopping experience that reflects ROM's brand and values.

This role is ideal for an emerging retail leader who enjoys working directly with customers, motivating teams, and maintaining a well-organized, high-performing store environment.



You will have the opportunity to connect visitors with merchandise inspired by ROM's collections and exhibitions while contributing to retail sales and excellent visitor experiences

HOW YOU WILL MAKE AN IMPACT

- Lead daily sales floor operations, including store opening and closing procedures, customer transactions, payment processing, and adherence to established retail procedures.
- Provide on-floor guidance and support to retail sales associates, ensuring exceptional customer service, accurate transactions, and a welcoming shopping environment.
- Coordinate daily staffing assignments and assist with preparing schedules in collaboration with the Senior Assistant Manager.
- Support customers with merchandise selections, product information, and questions about ROM's galleries, exhibitions, and visitor experiences.
- Respond to customer concerns, returns, and special transaction requests, providing appropriate approvals and escalating complex issues when required.
- Oversee store greeting, checkout queues, and crowd flow during peak periods, ensuring an efficient and positive shopping experience.
- Support visual merchandising, product replenishment, and the movement of current merchandise from the stockroom to the sales floor, maintaining attractive and organized displays.
- Provide product knowledge guidance, on-the-job training,



and onboarding support to retail sales associates, reinforcing ROM's service standards and sales practices.
- Monitor daily store activities, report inventory or operational concerns, and maintain accurate opening and closing documentation and sales performance information.

WHAT YOU BRING

- A high school diploma, with post-secondary education or certifications in Retail Management, Hospitality, Tourism, Business, or a related field, is considered an asset.
- At least one year of experience leading or supervising teams in a retail, hospitality, tourism, or other customer-facing sales environment.
- A proven ability to motivate, coach, and support front-line employees while fostering a positive, high-performing team culture.
- Exceptional customer service and communication skills, with the confidence to resolve customer concerns professionally and create memorable visitor experiences.
- Experience operating point-of-sale systems and handling cash management, transaction approvals, opening and closing procedures, and daily retail operations.
- Strong organizational skills with the ability to prioritize competing demands and remain calm in a fast-paced, high-volume environment.
- Experience supporting visual merchandising, inventory movement, stock replenishment, and maintaining an inviting retail environment.
- The ability to collaborate effectively with cross-functional teams while exercising sound judgment and strong problem-solving skills.
- Excellent verbal communication skills in English; proficiency in French or another language is considered an asset.
- Availability to work a flexible schedule, including weekdays, evenings, weekends, statutory ho

📌 Assistant Manager, Retail In-store Sales (Toronto)
🏢 Royal Ontario Museum
📍 Toronto