Customer Operations & Demand Planning Analyst

Kicking Horse Coffee Co. Ltd. Invermere, British Columbia, Canada

About this position

WHY THIS PLACE IS DIFFERENT

As Canada’s #1 selling whole bean coffee, demand for our organic, Fairtrade beans keeps climbing from coast to coast. That means one thing: we need more awesome humans on our team. We’re gearing up to grow big while staying true to what got us here.

We’ve been making kick-ass coffee for 30 years. We roast every bean in the Rocky Mountains, smack dab in the middle of nowhere. It’s where we’ve built something pretty special.

We don’t cut corners. We don’t do average. And we definitely don’t do half-assed. From how we source our beans to how we treat our people, we’re all in.

We are hellbent on doing great work and living a great life while we’re at it.

Reliable jobs with good pay, building real skills and still having gas in the tank to get after it when the workday is done. That’s Kicking Horse Coffee. Whether that’s lakes, trails, powder days, or just soaking up Columbia Valley life with your family, we want you leaving your shift with energy left for the good stuff

You want a secure job that fuels your big-mountain, small-town lifestyle.

You’re reliable, hands-on and take pride in doing things right.

You want to work somewhere people, not just output, matter.

You want to grow. At Kicking Horse Coffee, the more you learn, the more you earn.

You’ve got your crew’s back. You show up daily with respect and care for others.

You care about making an impact. Every single coffee bean is Fairtrade and Organic, positively impacting farmers around the world.

You take safety seriously.



Looking out for each other is just how it’s done.

Bottom line: work hard, live well, be a good kick in the ass for the world

WHAT YOU'LL DO

You’ll play a key role in connecting customer demand with operational execution. From forecasting future needs to managing day-to-day customer orders, you'll help ensure the right coffee gets to the right place at the right time. You'll build strong relationships with customers, distributors, Sales, Operations, and Finance while finding smarter ways of working along the way.

Demand planning

- Collaborate with customers, distributors, and Sales to develop and maintain demand forecasts.
- Create and manage rolling forecasts to support production planning and inventory targets.
- Analyze demand trends, forecast accuracy, and business drivers to support planning decisions.
- Develop reporting, forecasting tools, and key performance metrics.
- Participate in the monthly S&OP; process, identifying risks, opportunities, and recommended actions.
- Partner cross-functionally to align customer demand with production and supply capabilities.
- Provide insights and recommendations that support service levels, inventory management, and operational goals.

Customer operations and order management

- Process customer sales orders accurately and efficiently, including order entry, acknowledgements, changes,



and revisions within the ERP system.
- Coordinate order flow to support customer requirements and operational capacity.
- Manage customer inquiries, order changes, and issue resolution as a primary point of contact.
- Process and report customer claims, returns, shipment variances, and damage claims.
- Partner with Finance to resolve credit holds, discrepancies, returns, and customer credits.
- Coordinate new item setup activities with customers and internal teams.

Continuous improvement and team support

- Administer quarterly communications to wholesale customers.
- Contribute to process improvement, automation, and operational excellence initiatives.
- Troubleshoot system issues and coordinate support tickets with IT.
- Share knowledge and support the onboarding and development of new Supply Chain team members.

WHAT YOU BRING

- 3+ years of experience in demand planning, supply chain, customer operations, sales support, logistics, or a related field.
- Experience developing forecasts, analyzing demand trends, and supporting inventory or production planning decisions.
- Experience processing customer orders and working within an ERP system.
- Strong analytical skills with proficiency in Microsoft Excel and reporting tools.
- Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Strong communication and relationship-building skills with both customers and internal stakeholders.
- Post-secondary education in Supply Chain Management, Business, Operations, Logistics, or a related field is an asset.
- A continuous improvement mindset and pa

📌 Customer Operations (Calgary)
🏢 Kicking Horse Coffee Co.
📍 Calgary