Salary

The salary range for this position is CAD $38.88 - $55.89 / hour

Job Summary

We are proud of the innovation, dedication, partnership and tenacity of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct.

Fraser Health’s Digital Patient and Provider Experience department is expanding and currently hiring for a position within the Video Collaboration Team. Are you ready to put your technical expertise, system design skills, and AV/video collaboration knowledge to their fullest potential? If so, we’d love to hear from you

The Senior Business Analyst, Digital Patient and Provider Experience, is responsible for managing assigned projects, assisting team members and applying appropriate change management strategies as part of a project. You will provide advice, guidance, training and direction in the area of Video Collaboration solutions, internally to clients throughout Fraser Health. You are expected to adapt quickly and think of creative solutions to situations as they arise.

Key Responsibilities

- Analyse and provide system design recommendations in the area of video enabled systems that are used in both business and clinical settings within Fraser Health
- Manage and support break-fixes for video enabled room systems such as Microsoft Teams, Zoom and Traditional Video Conferencing Rooms
- Manage installation and commissioning of audiovisual and video collaboration systems
- Create and optimize business processes to support the implementation and use of video conference hardware and software, such as client support, creating manuals and troubleshooting guides
- Performs tasks such as confirming user requirements,



identifying concerns with existing or planned systems and recommending appropriate upgrades and/or new systems
- Performs preventative maintenance of AV and video enabled conferencing systems by performing duties such as testing, cleaning equipment, and ensuring that operating software versions are up to date
- Provide VIP training and support for virtual town halls

Build your career experience as you:

- Provide mentorship, support and system administration of an interoperable solution that enables integration of clinical and business workflows across core clinical systems at Fraser Health, numerous other regional and provincial integration initiatives.
- Provide your excellent communication skills to convey technical message to audiences of different backgrounds
- Provide consulting support for all phases of project development, implementation, and system operations management.
- Support and enhance existing applications and environments.
- Provider mentorship to team members

Are you motivated to join us?

- Bachelor's degree in Computer Science, Software Engineering or related Telecommunications or Audio-Visual Field(s)
- Related audiovisual certifications, such as: CTS, CTS-D, QSC, Biamp, Kramer, Extron, or Crestron Technician
- 5+ years of experience in the AV industry, managing enterprise-wide solutions

An asset to this role would be:





- Experience with working on projects within departments such as Health Information Management and Redevelopment teams. AV and VC experience is required. Project Management experience with a focus on AV and VC is preferred.

This is a Full Time position available, located at Central City, Surrey BC with regular travel within the Fraser Health Authority region is expected.

Does this sound like an excellent role for you?

- A career with FH will offer you the chance to be a part of a dedicated team of experts in a dynamic and rewarding health care environment.
- We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitme

📌 Senior Business Analyst (Surrey)
🏢 Fraser Health Authority
📍 Surrey