Support families overnight in Toronto as a Family Services Coordinator, using customer service, communication, and compassionate problem-solving skills.

Reporting to the Overnight Manager, you will welcome families at Ronald McDonald House Toronto and Family Rooms at SickKids. You will facilitate intake, registration, and stays while supporting protected, warm, comfortable spaces. The position requires rotational 8:00pm to 8:00am shifts, including every other weekend.

Key Responsibilities:

- Welcome, register, and orient families staying at facilities
- Coordinate room assignments, check-ins, checkouts, and family requests
- Resolve concerns through active listening and effective problem-solving
- Manage security, cleanliness, records, and administrative reports
- Coordinate with teams and volunteers across both locations

Requirements:

- High school diploma required
- Minimum one year providing family support or related services
- CPR and First Aid certification required
- Strong communication, organization, judgment, and interpersonal skills
- Microsoft Office and database working knowledge

Bring family support, customer service, and sound judgment to overnight operations serving families at Ronald McDonald House Toronto.

📌 Overnight Family Services Coordinator Toronto
🏢 Ronald McDonald House Toronto
📍 Toronto