At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. As part of the leadership team you will help ensure a dynamic and engaging work environment in line with our Definition of Success. You’ll work closely with a dynamic team, ensuring that retail displays are as stunning as the views and that every guest photo is a work of art. As a leader, you’ll inspire excellence, create a high-energy, guest-focused setting, and contribute to the overall success of Golden Skybridge.
Retail Responsibilities: Oversee all aspects of daily operations for the retail store, including team scheduling, inventory management, and product displays.
Develop and implement sales strategies to drive revenue, meet performance goals, and identify opportunities for improvement.
Work with Pursuit procurement team to help curate product offerings: selection, ordering (and related ship dates), and stocking merchandise that aligns with our brand and guest expectations.
Communicate any location/attractions specific needs (seasonality changes, activations etc.).
Maintain a visually appealing retail environment, ensuring it meets Golden Skybridge’s high standards and is organized and welcoming for guests.
Handle customer inquiries and resolve any issues regarding merchandise,



returns, or store policies.
Analyze sales data and customer feedback to spot trends and improve product selection or operational processes.
Prepare the store and lead the team into the year-end physical inventory counts.
Maintain inventory and supplies storage areas safe, clean and organized.
Collaborate closely with Finance, Cash-Control, Accounting and Retail overhead team on forecasting and daily/monthly reconciliations.
Coordinate and conduct staff training to ensure the team delivers exceptional service.
Photo/Video Responsibilities: Oversee the photo/video operation, ensuring the content taken with high quality, in line with Golden Skybridge’s standards.
Develop compelling photo packages, offering services such as prints, digital downloads, and themed photo merchandise.
Ensure the timely production and delivery of high-quality photos to guests.
Work with vendors to implement required logistics, and technical updates and fixes.
Track photo and video sales to optimize profitability and performance.
Skills & Qualifications: Previous experience in retail management or sales, ideally in tourism, hospitality, or photography-related environments
Strong leadership abilities, with experience motivating and managing a diverse team
Exceptional communication and customer service skills, with a passion for creating positive guest experiences




A keen eye for visual merchandising and photography, with a solid understanding of photo products and services
Ability to multitask and work effectively in a fast-paced, high-energy environment
Proficiency in retail and photo management software, point-of-sale systems, and Microsoft Office Suite
Strong organizational skills with attention to detail and accuracy
Ability to handle guest concerns with professionalism and courtesy
Availability to work weekends, holidays, and peak season hours
Previous experience with social media marketing and content creation is a plus
Up-to-date with industry trends in retail, food & beverage, and hospitality
Experience in financial management and driving both employee and guest
Able to work a variety of days/hours including weekends and public holidays
A minimum of three years (3) leadership experience with proven ability to manage a large team, including experience in payroll, scheduling, recognition, and progressive performance management
Demonstrated experience in managing, tracking and analyzing budget trends and P&L; Statement
Employee training experience including POS, customer service and operational skills
This is a salaried role.
About Us: We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

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