Responsibilities

- Collection Responsibility
- Initiates action to facilitate on-time payment of invoices and to recover delinquent receivables including:
- Customer contact (via phone, e-mail, and mail) regarding delinquent invoices, invalid deductions, customer disputes, and terms discrepancies.
- Documents all customer collection contacts, specifically promises to pay, agreements, and information requests.
- Consistent follow up to insure customer information request have been satisfied and commitments have been met.
- Researches and resolves customer disputes and issues.
- Identifies and follows up on customer payment issues regarding terms of sale.
- Communicates with Sales regarding receivable issues that cannot be resolved through normal payables contacts.
- Informs Credit Manager of any issues impacting the corporate DSO and receivable delinquency objectives.
- Insures customer billing address and terms are accurately reflected in the Customer Master File.
- Provide proof of delivery and use the various clients' platforms.

- Order Review Responsibility

- Initiates appropriate credit action on those orders that have failed the credit checking review.




- Requests increase in credit lines for customers who have exhibited timely payment patterns and have exceeded their established line of credit.
- Communicates negative payment trends and other critical customer issues to the Credit Financial Analyst group.
- Maintains effective communication and negotiation skills with external customers to effect collections while maintaining customer good will.
- Process credit card payments correctly using the P21 accounting software.
- Act as a substitute for all daily cash receipts and customer account openings.

Qualifications

- 3+ years of commercial credit collection experience
- Bilingualism in English and French is required. The employee must be able to communicate with the company's headquarters, external sales representatives and suppliers.
- High School Diploma or Equivalent
- Demonstrates proficiency in PC applications, including Microsoft Outlook, Excel, Word, and other applications as required.
- Ability to multi-task and prioritize workload.
- Excellent organizational and time management skills.
- Self-motivated with the ability to work in a team workplace.

Working/Other Conditions

- Hybrid work model.
- Ability to work in a fast-paced environment.
- Prolong periods of sitting, and computer and phone use.

📌 Accounts Receivable Associate (Canada)
🏢 Imperial Dade
📍 Canada