Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

The Caseworker/Chaplain provides supervision and support for clients/residents as required by The Salvation Army and funding contract policies and procedures (and provides Christian based pastoral care services within a community, church or a residential/shelter setting in keeping with approved pastoral care practices).

Terms

Permanent, Full-Time (40 hours / week)

Days & Time

- Monday – Friday
- 8:00a.m. – 4:30p.m. (With one 30 mins. unpaid lunch break)

Key Accountabilities

Casework

- Responsible to demonstrate by word and action a positive and professional role model for residents and employees of Belkin House and to contribute to the mission and goals of Belkin House.
- Monitors the environment and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches as required.




- Develops and implements case management of assigned clients/residents; assists clients/residents in establishing goals, monitoring progress, and prepares discharge plan.
- Assesses client suitability to the program and makes referrals to other programs in our building and other agencies as required.
- Interviews clients to prepare case histories and background information for which confidentiality is required.
- Performs intake and discharge procedures for clients/residents as assigned.
- Develops, with the client, a Personal Development Plan (PDP); assists clients in establishing goals and monitoring progress.
- Responsible for orientating current residents to Belkin House’s policies, procedures and program expectations.
- Maintains awareness of any problems (medical, behavioral or other) experienced by clients. Reports pertinent information to supervisor.
- Provides appropriate crisis intervention, basic counselling skills, and support as required.
- Monitors appropriate behavior; intervenes in crisis situations, provides emotional support and advocacy as required.
- Engages in the development of interpersonal relationships that promote dignity and respect.
- Maintains appropriate records and statistics, ensures that all required documentation is accurate and complete.



This includes maintaining expected case file information through online case management system, physical documentation and logs.
- Participate in relevant and requested trainings, workshops, internal and external events, case management meetings, program development meetings, new resident orientations and floor meetings.
- Works with Manager to develop programs and procedures as related to client care.
- Liaises with Police, Funders, court personnel, community agencies, families, and other staff members.
- Performs other duties as assigned.

Chaplaincy

- Prays with and or leads people to faith in Jesus Christ as opportunity permits.
- Plans and conducts creative worship services, pastoral care programs, activities, outreach programs and Bible studies for community members, clients or congregants as applicable.
- Assists community members, clients or congregants towards achieving personal and spiritual well-being.
- Works as a team member with other pastoral care givers in problem-solving for the benefit of individuals; may act as a member of a case management team.
- Communicates in an empathetic manner with clients, congregants, families, staff and community agencies; maintains written records / logs of activities (including activity reports and statistical information).
- Recruits, interviews, trains, orients, documents, and monitors all volunteers coordinating their involvement in program delivery.
- Refers community members and clients to representatives of other faith communities as needed.
- Knows and acts in accordance with security procedures of the facility to ensure safety and confidentiality of community members, clients or congregants (e.g. contact with emergency response)
- M

📌 Caseworker / Chaplain (Canada)
🏢 The Salvation Army in Canada
📍 Canada