- Reporting To: In-Room Dining Manager / Food & Beverage Leadership Team
- Industry: Hospitality and Luxury Hotel Operations
- Location: Vancouver, British Columbia
- Position Type: Casual
- Compensation: $19.33 - $23.64 per hour plus gratuities

Position Overview

Our Food & Beverage team is seeking a polished, guest-focused In-Room Dining Server to deliver exceptional hospitality experiences to guests of Paradox Vancouver. As a service-oriented professional, you take pride in providing timely, accurate, and personalized food and beverage service while maintaining the highest standards of luxury hospitality.

Reporting to the In-Room Dining Manager and Food & Beverage leadership team, you will support daily In-Room Dining (IRD) operations, ensuring seamless order delivery, professional guest interactions, operational readiness, and compliance with departmental service standards. You will also provide support for Paradox Breakfast operations and collaborate closely with Culinary, Front Office, Banquet, Stewarding, and Operations teams to create memorable guest experiences.

Key Responsibilities

- In-Room Dining Service Operations: Deliver food and beverage orders accurately, promptly, and professionally while ensuring luxury presentation standards and exceptional guest service throughout the dining experience.
- Order Accuracy & Guest Experience: Verify guest orders, dietary preferences, special requests, and billing details prior to delivery; provide menu recommendations and respond professionally to guest inquiries.
- Luxury Service Standards: Maintain Forbes-level hospitality expectations through polished service delivery, attentive guest engagement,



and personalized interactions.
- Tray Retrieval & Area Maintenance: Support timely collection of trays and dining equipment while maintaining cleanliness of guest corridors, pantries, service stations, and operational areas.
- Guest Recovery & Issue Resolution: Address guest concerns professionally and elevate operational issues when necessary to ensure prompt service recovery.
- Breakfast Operations Support: Assist with Paradox Breakfast services through food running, table maintenance, guest service, dining room setup, and operational readiness duties.
- SOP Compliance & Safety: Adhere to departmental SOPs, safety requirements, grooming standards, and operational procedures while promoting a safe and organized work environment.
- Station Setup & Readiness: Maintain IRD service stations, carts, pantries, equipment, and supplies to ensure operational efficiency and service readiness.
- Inventory & Equipment Care: Handle chinaware, glassware, cutlery, linens, and service equipment responsibly to minimize breakage and operational losses.
- Payment & Billing Procedures: Follow established payment processing, guest billing, and service charge procedures accurately and consistently.
- Team Collaboration: Work closely with Culinary, Front Office, Banquet, Stewarding,



and Operations teams to ensure smooth and productive guest service delivery.
- VIP & Special Event Support: Assist with VIP arrivals, high-occupancy periods, special requests, and event-related dining operations as required.
- Opening & Closing Duties: Complete daily operational tasks, side work, opening procedures, and closing responsibilities in accordance with departmental requirements.
- Other Duties: Perform additional projects and responsibilities as assigned to support Food & Beverage operations and guest satisfaction.

Skills & Qualifications

- Certifications: Valid Food Safe Level 1 and Serving It Right certifications are required.
- Experience: Previous experience in food and beverage service, restaurants, hospitality, or customer service environments preferred.
- Communication: Strong verbal communication skills with excellent command of the English language.
- Customer Service: Demonstrated ability to provide qualified, guest-focused service in a fast-paced environment.
- Time Management: Ability to effectively prioritize tasks and manage multiple responsibilities simultaneously.
- Professional Presentation: Maintain grooming, appearance, and professionalism consistent with luxury hotel standards.
- Flexibility: Availability to work mornings, weekends, holidays, and varying shifts based on operational requirements.
- Luxury Hospitality Experience (Asset): Previous experience in In-Room Dining, breakfast service, banquet operations, or luxury hotel environments is considered an asset.
- Service Excellence Knowledge (Asset): Familiarity with Forbes Travel Guide standards and lu

📌 In-Room Dining Server Paradox Hotel Vancouver (Canada)
🏢 Acsenda
📍 Canada