Career Opportunities: Coordinator, Print and ID Card Service (2391)

Requisition ID2391-Posted10/22/2026-Sir George Williams (Downtown)-CUSSU-Full-Time

Position Number:50010901/Department:Card OfficeGrade: GR08Campus:Sir George Williams (Downtown)

Salary:$32.45- $39.05 per hourUnion/Association/HR Policy: CUSSU

Applicants are strongly encouraged to include a cover letter expressing their interest and how their profile aligns with the role

Recognized as one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

SCOPE

Reporting to the Supervisor, Customer Service, the incumbent ensures a high level of customer satisfaction through excellent customer service for the ID Card Services and Print Services operation. They interact with customers and stakeholders and provide information, respond to inquiries about products and services, handle and resolve complaints. The incumbent determines the most cost-effective approach for print production.

PRIMARY RESPONSIBILITIES

- • Maintain a high level of customer satisfaction through excellent customer service. Confer with customers, stakeholders or vendors by telephone, in person,



or online to provide information and/or troubleshooting for products or services, ensure that all sales recorded are in line with established procedures and obtain details of complaints.
- • Respond to customer needs, consult with customers, provide pricing and quotes for products or services (e.g. printing, binding, laminating), take orders, review files, determine the best method for producing print jobs, schedule and produce jobs.
- • Coordinate operational activities for Print and ID Cards including documentation of policies and procedures, troubleshooting equipment, monitoring supplies, scheduling maintenance of equipment and placing service calls (internal or external) for software or hardware failures. Place orders for supplies as required. Issue campus ID Cards. Verify student or staff/faculty status, perform routine cardholder permission modifications for various campus use privileges. Provide replacement cards for lost, stolen or damaged IDs, determine validity of lost or stolen IDs, and updates ID database with updated information.
- • Ensure that the Print and ID Cards sales revenue are balanced and recorded according to approved procedures and coordinate payments/commissions for ID Card program. Submit all financial reports to appropriate personnel.



Prepare and validate sales reporting and execute electronic uploads of invoices. Verify grant and departmental budget codes. Report any discrepancies to Manager.
- • Assist in hiring, training, scheduling and supervising casual part-time staff. Communicate relevant information including policy and procedures to part time staff. Monitor personnel to ensure daily compliance with policies and procedures.
- • Coordinate Concordia stationary orders from university departments. Monitor inventory levels and report low inventory or discrepancies. Prepare packages for shipment, create invoices. Create and issue purchase orders as required.
- • Coordinate preparation for the annual inventory count, including organizing and identifying stock, confirming that inventory records are current, assigning and guiding staff during the count, reviewing completed count sheets, investigating routine discrepancies and submitting final inventory information to the Supervisor.
- • Review and maintain a basic understanding of university services (i.e. DPrint, Meal Plan, Library) to provide information to students; remains in contact with appropriate University departments for up-to-date information.
- • Perform other duties as assigned by the Supervisor.

QUALIFICATIONS

- • Diploma of Collegial Studies (two-year pre-university DEC) in a field related to the major job responsibilities and two to four years of related experience, including at least two years in customer service.
- • Excellent customer service skills.
- • Experience reconciling and recording revenue.
- • Demonstrated interpersonal, organizational, and communication skills, with ability to wo

📌 Coordinator, Print and ID Card Service (Canada)
🏢 Concordia
📍 Canada