Thrift Assistant Manager, Elmira Ontario

Job Synopsis

The Thrift Assistant Manager partners with the General Manager as part of the shop’s Management Team, directly supervising staff and supporting the effective day-to-day operation of the thrift shop. The role oversees the flow of donated goods from receiving through retail sales, with a focus on staff leadership, efficient operations, customer service, and achievement of production and sales goals. Working alongside staff and volunteers, the Assistant Manager provides coaching, training and hands-on operational support to foster a welcoming, customer-centred shop environment.

MCC is a charitable organization that partners with churches and community organizations worldwide to walk with people who are disadvantaged. MCC supports activities that provide emergency assistance, reduce poverty, and promote healthy communities, sustainable living and alternatives to violence. As an internationally recognised NGO, MCC currently serves in more than 45 countries with over 475 partners, 1,000 staff and 40,000 volunteers.

Salaried Employee -Full Time at 1 FTE

Additional Details:

This role is based at Thrift and Gift Shop, Elmira - ON. Hours of work will include day, evening and Saturday shifts.

Applicants must be legally able to work in Canada for the duration of their employment. Successful candidates will be required to provide a Police Background Check upon hire.

Qualifications

Required

- Bachelor’s degree or an equivalent combination of education, training and relevant experience, with 3 to 5 years of related experience.
- Demonstrated experience leading, supervising,



training and developing staff in a rapid-paced retail, warehouse or comparable operational environment.
- Experience working effectively with volunteers and/or diverse groups of people.
- Demonstrated ability to manage competing priorities, resolve workplace issues and make sound operational decisions.
- Ability to read and interpret financial information and use it to inform operational decisions.
- Excellent written and verbal communication skills in English.
- Strong organizational skills and attention to detail.
- Intermediate proficiency with Microsoft Office, including Excel, Outlook and Word, with the ability to learn recent systems and software.
- Ability and availability to work non-standard hours, including evenings and Saturdays.
- Ability to meet the physical requirements of the role, including lifting up to 50 lbs., frequent standing or walking, bending and reaching.
- Ability to attend periodic meetings in Kitchener.

Preferred

- Experience in the second-hand or thrift retail sector, including awareness of requirements related to the rescale of donated goods.
- Knowledge of sustainability, waste-reduction and responsible product-diversion practices.
- Working knowledge of applicable Ontario occupational health and safety requirements.

Key Responsibilities





Shop Operations & Performance

- Lead day-to-day shop operations, ensuring effective opening, closing, cash-handling and other operational processes.
- Oversee the movement of donated goods from receiving through sorting, pricing, merchandising and retail sale, ensuring safe and efficient product flow and achievement of established production and sales goals.
- Work collaboratively with staff and volunteers to manage donation volumes, determine product acceptance and improve workroom and retail-floor efficiency.
- Oversee point-of-sale, product-tagging and cash-terminal processes, ensuring operational issues are appropriately addressed and documented.
- Partner with the General Manager to develop and monitor shop budgets and key performance indicators, including revenue, expenditures, trends and sales growth.

Staff & Volunteer Leadership

- Supervise, coach, train, evaluate and support staff, including co-op students and interns, fostering effective performance and development.
- Work alongside staff and volunteers to support effective shop operations and reinforce established operational practices.
- Provide operational coverage for the General Manager and other team members as required, assuming responsibility for shop operations in the General Manager’s absence.

Customer, Donor & Community Experience

- Foster welcoming and effective experiences for customers, donors and volunteers in alignment with MCCO Thrift Network guidelines and strategic priorities.
- Support shop events, tours, groups and other community-facing activiti

📌 Thrift Assistant Manager, Elmira Ontario (Canada)
🏢 Mennonite Central Committee (MCC)
📍 Canada