Description

About FirstService Residential

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Excellent Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential

Job Overview

The Senior HR Generalist partners with the business to identify opportunities to strengthen the overall employee experience and leads cross-functional and collaborative projects in support overall HR strategy.

The Senior HR Generalist works directly with the Director, Human Resources and senior leadership to align Human Resources activities and initiatives to help drive department goals and objectives.

Responsibilities

Employee Relations

- Serves as a trusted advisor to People Leaders, providing guidance and advice on employee relations matters including:
- Disciplinary actions and terminations
- Performance management
- WorkSafe (WCB)
- Workplace investigations
- Leaves of Absence (LOA); returns to work
- Visa and work permits
- Disability and medical accommodations
- Employment Standards compliance

- Subject matter expert on internal HR policies and processes,



including employee manual. Identifies changes in legislation and/or best practices in order to ensure that policies are updated regularly.

Performance and Talent Management

- Writes disciplinary and performance letters, including performance improvement plans; responsible for developing templates as required, and maintaining materials according to best practices.
- Works closing with the HR Director to facilitate the annual performance appraisal process, talent planning, and subsequent training for associates and/or managers in department; including 9 box, goal setting, midyear touch points and annual reviews.

Absence Management

- Oversees leave of absence management, ensuring compliance with applicable legislation and company policies.
- Serves as the primary point of contact for employees and advises People Leaders on leave-related matters, documentation requirements, and return-to-work planning.
- Coordinates with external stakeholders, as required, to support effective leave management and successful return-to-work.
- Oversees WorkSafeBC (WCB) claims administration, including claim reporting, documentation, and ongoing communication with relevant stakeholders.



Coordinates return-to-work planning and modified duties in collaboration with People Leaders and employees, ensuring compliance with applicable requirements and supporting safe and timely return to work.

Training / Onboarding

- Coordinates the training and onboarding process and identifies opportunities for improvement.
- Provides training to Managers on HR topics as required. Conducts recent hire orientations and evaluates effectiveness of training.
- Assists in creation of training and process guides.
- Acts as the lead administrator company LMS (Elevate).

HR Compliance & Administration

- Oversees employee file management.
- Provides employment verification; responds to employment-related legal requests, wage certificate requests etc.
- Drafts and completes employee contract amendments, where not completed through JobVite.
- Works in collaboration with Managers on safety activities, including but not limited to:
- Supporting the H&S; committee; provides updates and advice on best practices, acts as the Manager representative.
- Ensuring compliance of on-site and office safety training.

- Assists in entering new hire documentation into HRIS

Other duties as assigned

- Acts as back-up on benefits administration and payroll
- responds to general employee questions
- Occasional involvement in recruiting as departmental needs require.
- Proposes, initiates and contributes to HR projects that advance the stakeholder group and elevate the organization’s employee experience. This might include software implementations, new pol

📌 Senior HR Generalist (Canada)
🏢 FirstService Residential
📍 Canada