Lead customer care operations in Hartland, NB, using bilingual communication and continuous improvement to strengthen service delivery. This is permanent full-time work.

Day & Ross seeks a Manager, Customer Care to lead people, systems, and customer experience initiatives. You will develop action plans, engage stakeholders, monitor case management, and implement productivity and service standards. The role supports transportation and logistics offerings across Canada.

Key Responsibilities:

- Pursue system improvements and eliminate non-value-added processes
- Create action plans and organize people, tasks, and schedules
- Monitor case management and customer experience delivery
- Implement productivity, quality, and customer-service standards




- Assign goals and conduct performance discussions and reviews

Requirements:

- Post-secondary Business Administration education preferred
- Customer service or leadership training strongly preferred
- Call center or transportation experience strongly preferred
- Solid leadership, communication, and conflict-resolution skills
- English and French bilingualism required for internal communication

Apply customer care leadership, service improvement, and bilingual communication skills to support Day & Ross operations in Hartland.

📌 Customer Care Operations Manager (Canada)
🏢 Day & Ross
📍 Canada