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Department:Opportunities and Social Development

Location:HALIFAX

Type of Employment:Permanent

Union Status: Exclusion - Non Union - NSPG

Closing Date:01-Nov-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At the Department of Opportunities and Social Development (OSD) , we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services (ESS), Income Assistance (IA), Supportive Housing and Homelessness, and the Disability Support Program (DSP).

Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.

About Our Opportunity

We are recruiting an Operations Lead to join our operations support team and lead a group of professionals in the Corporate Services Division. Through planning, evaluation, and implementation, this unit is accountable for supporting the delivery of both operational and transactional services. As the Operations Lead, reporting to the Manager of Operations, you will oversee, guide, support, and lead solutions with the team of Analysts and Clerks. You will play a key role in various levels of consultation, evaluation, and recommendations supporting department-wide strategic outcomes and priorities.

Primary Accountabilities

As the Operations Lead, you will provide leadership and operational expertise to support effective, efficient, and responsive service delivery.



You will work collaboratively with staff, clients, program areas, and other stakeholders to identify opportunities, resolve operational issues, and continuously improve services.

We count on your leadership and expertise to:

- Lead, mentor, coach, and support your team to ensure priorities, service expectations, and operational objectives are achieved and aligned with departmental and broader government priorities.
- Consult and collaborate with clients and stakeholders to assess current services, identify business needs, recommend practical solutions, and support successful implementation.
- Maintain awareness of emerging technologies, trends, and best practices, and identify opportunities to enhance operational effectiveness and service delivery.
- Oversee the timely and effective resolution of operational requests, issues, and service requirements.
- Identify, recommend, develop, and implement improvements to business processes, systems, procedures, and operational practices.
- Develop, implement, and monitor service standards, performance measures, practices, and evaluation mechanisms that support accountability and continuous improvement.
- Ensure system, user-access, and other operational audits are completed regularly, with identified issues appropriately addressed.




- Effectively manage human and financial resources by establishing explicit expectations, monitoring performance, supporting employee development, and promoting accountability.
- Foster a diverse, inclusive, collaborative, and healthy workplace that encourages teamwork, innovation, open communication, and continuous learning.
- Build and maintain effective working relationships with internal and external partners to support operational priorities and successful service delivery.

Qualifications and Experience

This may be the right opportunity for you if you have a related university degree and several years of progressively responsible experience, including demonstrated experience in a formal supervisory or management role with direct responsibility for supervising employees. Supervisory experience is a required qualification for this position. An equivalent combination of education and experience may be considered; however, candidates must demonstrate experience supervising staff.

Experience and/or education in Information Technology, business process improvement, or Project Management would be considered an asset.

As the successful Operations Lead, you will have:

- A strong technical background with demonstrated experience using a variety of computer applications, systems, and technologies, including experience related to system administration or operational system support.
- Demonstrated experience working in a complex, service-oriented operational environment.
- Demonstrated supervisory experience with direct responsibility for staff, including assigning and monitoring work, establis

📌 Operation Lead (Canada)
🏢 Nova Scotia
📍 Canada