SOCIAL WORK SUPERVISOR

Médecins Sans Frontières (MSF) is an international, independent, non‑profit medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, pandemics, natural disasters and exclusion from healthcare. For more information, visit our Arabic website, www.msf-me.org.

Job Details

Médecins Sans Frontières (MSF) is an international, independent, non‑profit medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, pandemics, natural disasters and exclusion from healthcare. For more information, visit our Arabic website, www.msf-me.org.

- Location: Aden Project – PHCCs and outreach activities in Aden and Lahj governorates, with possible mobility to other project locations depending on operational needs
- Contract duration: Six (6) months, with the possibility of extension
- Contract type: Fixed‑Term contract
- Reporting to: Project Medical Coordinator (PMC)

Main Purpose

Participate in the planning, supervision, implementation and monitoring of social work activities according to MSF protocols, standards and procedures, taking into account the social determinants of health, in order to foster a holistic approach to people’s needs and to safeguard the wellbeing, safety, agency and dignity of MSF patients.

Accountabilities

- Contribute to the design and implementation of the overall SW strategy,
- Supervise and support the staff under her/his responsibility, planning and organizing their work as well as developing their technical and transversal/soft skills, and supporting their well‑being
- Regular collaboration and coordination with the MSF teams,



fostering multidisciplinary work towards holistic and person‑centred care.
- Contribute to the identification of recurrent vulnerabilities, and patterns of concern (critical needs, protection, safeguarding issues) and proactively flag it to the manager/coordinator.
- Propose adjustments and improvements to the social work activities/strategy, as per the monitoring and evaluation of activities, at the individual, facility and community level
- Ensure that records, statistics and files are collected in a timely manner and kept according to the data protection policy, MSF ethical guidelines and legal standards.
- Consolidate SW data and contribute to regular reporting on SW and protection activities.
- Develop/adapt SW processes and tools/materials tailored to the project’s needs in collaboration with relevant coordinator / referent
- In close collaboration with the HR department, participate in the associated HR processes (recruitment, training, induction, evaluation, potential detection, coaching, development and internal communication)
- Below the accountabilities are organized according to the SW “pillars/levels” (individual, facility and community). “MSF Section/Context Specific Accountabilities” To be adapted according to the project’s strategy that can emphasize one or two pillars, or the three.





1/ Social Case management (individual)

- In collaboration with the PMC and the social workers, and taking into consideration patient’s feedback, contribute to the establishment/maintenance of functioning services mapping and referral pathways, through attending cluster and networking with other actors, community‑based organizations, government social services
- Provide ongoing training to the social workers and other teams members, on case management, protection issues, sensitive interview techniques, internal/external referrals in a confidential/private/safe manner and beyond, based on the identified gaps on social work and protection.
- Assist the social workers in identifying, assessing and responding to patient’s social/protection needs
- Intervene directly for the management of complex cases (e.g. high risk of recurrence of violence, unaccompanied minor, etc.) as defined according to the context.

2/ Social Support in MSF Facilities

- Support the establishment of a protected, dignified and confidential environment of care within the MSF facility, fostering the promotion of patient’s information, rights and participation, accessibility to feedback and complaints mechanism, in line with OCB’s Safeguarding efforts
- Ensure informed consent of patients is obtained at every stage of their pathway, including for referrals and the use or potential transfer of their personal information
- Ensure that patient’s care‑taking needs are assessed and addressed by social workers
- Compile comments and feedback from patients and caregivers that are reported by the social w

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