Girl Guides of Canada-Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls .

Team Lead, Digital Platforms

- Remote work arrangement with access to Toronto, ON

About this Chance

The Team Lead, Digital Platforms is the strategic owner of the organization’s digital experience, responsible for the vision, roadmap, governance, and continuous improvement of digital platforms. Acting as the bridge between business needs, technology solutions, and user expectations, the role ensures digital experiences are accessible, intuitive, aligned with brand standards, and designed to support organizational and program objectives. The role owns platform roadmap planning, content delivery governance, and relationships with IT, and business stakeholders to ensure platform capabilities, content, and user experiences deliver maximum value and impact.

Responsibilities Include

User Experience (UX), Accessibility & Digital Experience Leadership

- Lead digital experience, ensuring platform design, functionality, and content align with UX/UI and accessibility best practices.
- Establish and govern digital experience standards, including design principles, information architecture, navigation, and interaction patterns.
- Provide strategic guidance on platform enhancements, evaluating proposed solutions, and recommending approaches that support an intuitive, accessible, and effective user experience.




- Partner with stakeholders to translate business objectives into digital solutions.
- Leverage user feedback, analytics, and research to drive continuous improvement and platform optimization.
- Partner with stakeholders to optimize volunteer digital experience, engagement analytics, self-service tools, and community management.
- Represent the digital owner perspective throughout concept, design, development, testing, launch and ongoing optimization.

Platform Strategy & Governance

- Develop and maintain the strategic roadmap for the organization’s digital platforms, aligning priorities with organizational objectives, member and volunteer needs, and business requirements.
- Define platform governance, standards, processes, and decision-making frameworks to ensure consistency, quality, and sustainability.
- Prioritize platform enhancements and improvements based on user needs, organizational impact, risk, and available resources.

Team Leadership

- Provide leadership, direction, and coaching to digital platform team members and contractors.
- Establish priorities, oversee delivery of platform enhancements, and ensure work aligns with strategic objectives and user experience standards.
- Build strong relationships across the organization to understand needs, identify opportunities, and support effective use of digital platforms.




- Serve as the primary business lead and liaison between stakeholders, IT, and external vendors.

General

- Adheres to all relevant policies, procedures, and practices.
- Liaise with other departments as required.
- Provide general, ongoing support to members/volunteers, responding to/directing inquiries and consulting with the appropriate groups and individuals to support the mission and vision of GGC.
- Other duties as assigned.

You are an ideal candidate if you have:

Education, Designations, And Certifications

- Post-secondary education in Business, Technology, Digital Experience, Communications, or a related field.

Prior Work Experience

- 5+ years leading digital platforms, product management, technology-enabled business solutions, or digital transformation initiatives.
- Experience working with enterprise content management systems (CMS), websites and/or authenticated digital portals.
- Experience managing stakeholder relationships across technical and non-technical groups.
- Experience with platform governance, user adoption, and change management practices.
- Strong analytical, communication, and project leadership skills.

Competencies (Knowledge, Skills, & Abilities)

- Strategic thinking.
- Product and platform management.
- Stakeholder engagement.
- User experience focus.
- Digital transformation.
- Data-informed decision making.
- Vendor and partner management.
- Continuous improvement.

Benefits

What’s in it for you?

- Collaborative remote work environment.
- Fun and friendly work environment and work-life balance.

Hi

📌 Team Lead, Digital Platforms (Toronto)
🏢 Girl Guides of Canada
📍 Toronto