Optimize eCommerce fulfillment and last mile delivery as a hybrid Specialist in Markham, Ontario, using KPI analysis and 3PL coordination.

Pet Valu seeks an eCommerce Last Mile Specialist reporting to the Senior Manager Final Mile. You will monitor third-party logistics performance, support service level agreements, and troubleshoot delivery quality issues. The position focuses on reporting, cost management, and process improvement across eCommerce logistics operations.

Key Responsibilities:

- Collaborate with 3PL providers and internal stakeholders
- Monitor KPIs and ensure alignment with SLAs
- Troubleshoot mis-ships, short ships, and package damages
- Support weekly reporting, queries, and operational analysis
- Identify cost opportunities across the last mile network

Requirements:

- Bachelor’s degree or equivalent education and experience
- At least two years in supply chain, logistics, or fulfillment
- Experience analyzing data and building KPI reporting tools
- Experience with WMS or managing 3PL providers preferred
- Ability to work independently and cross-functionally

Bring 3PL management, KPI reporting, and cost analysis skills to Pet Valu’s eCommerce last mile operations.

📌 eCommerce Last Mile Specialist (Markham)
🏢 Pet Valu
📍 Markham