Quality service analysis meets contract management at CLBC in Nanaimo, with hybrid work after six-month probation and three office days weekly. Support service providers while advancing dependable services for adults with developmental disabilities and families.

As a Quality Service Analyst, you represent Community Living British Columbia as the primary service-provider contact. You lead funding and service-level negotiations, monitor contract quality, develop resources, manage requests, and support crisis-response readiness. The role combines stakeholder communication, financial review, and problem-solving within Service Delivery.

Key Responsibilities:

- Consult Facilitators about support requests and resource suitability
- Conduct in office monitoring reviews and investigate service issues




- Assist individuals and families experiencing crises
- Develop service relationships, contracts, and agreements
- Review funding reports and negotiate corrective actions

Requirements:

- Bachelor's degree in Business, Social Work, or related discipline preferred
- Social services experience in resource development or contract management
- Equivalent relevant education and experience may be considered
- Class 5 driver's license and clean driver's abstract
- Successful completion of a Criminal Record Check

Bring contract negotiation, financial analysis, and service-quality expertise to CLBC's Nanaimo Service Delivery team.

📌 Quality Service Contract Analyst (Nanaimo)
🏢 Community Living BC
📍 Nanaimo