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Customer Success Lead

SuccessRemoteFull-time

About The Role

Help teams get the most out of Ettex from onboarding to expansion and build our success function.

What you’ll do

- Own onboarding and success for key accounts
- Build playbooks, resources and processes
- Partner with sales and product on feedbackDrive retention and expansion
- Hire and grow the success team over time

What we’re looking for

- 4+ years in customer success or account management
- Experience with SaaS and technical products
- Excellent communication and empathy
- Data-driven and process-oriented
- Comfortable building a function from scratch

EEttex

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📌 Customer Success Lead (Calgary)
🏢 Ettex
📍 Calgary