JOB POSTING

Coordinator, 2SLGBTQ+

Housing Support Services

Full-Time

Job #26-31

ELIGIBILITY TO APPLY

Anyone eligible is invited to apply for these positions.

PRIMARY FUNCTION

Reporting to the Manager, Housing Support Services, the Coordinator, 2SLGBTQ+ Housing Support Services will work collaboratively with the Housing Team to develop housing and shelter support interventions, community partnerships, and to build sector capacity to better meet the needs of 2SLGBTQ+ community members who are experiencing or at risk of homelessness. This will include a range of direct client support interventions including case planning and crisis management as well as engaging directly with housing and shelter providers on initiatives that seek to better meet the needs of diverse 2SLGBTQ+ communities through partnership.

KEY ACCOUNTABILITIES

- Work with 2SLGBTQ+ communities, including a focus on trans, non-binary, and newcomer communities, who are experiencing homelessness or housing precarity to identify individual housing and shelter support needs and devise and implement suitable case plans that ensure identified goals and housing support needs are met.
- Initiate and maintain contact with vulnerable participants using flexible engagement strategies that support housing and shelter stability and seek to realize case plans.
- Connect participants with appropriate 2SLGBTQ+ competent support services based on their needs, including physical and mental healthcare, addiction services, trauma and crisis services, vocational support and training, employment, volunteer and social recreational opportunities.
- Accompany individuals to housing-related appointments, provide support with filling out forms and applications,



and support participants in accessing housing-specific waiting lists where appropriate.
- Provide resources and referrals that assist with problem solving and address immediate housing and shelter needs while working collaboratively with other housing providers and community agencies to identify long-term housing options.
- Develop programming and support interventions that increase the engagement of 2SLGBTQ+ individuals who are homeless and that create opportunities for peer support and learning.
- Apply a cooperative approach to case planning and record keeping. Collect and record demographic information and maintain detailed case notes, case management plans and contact lists of involved supports and community services and work with other program staff to ensure an integrated approach to service delivery.
- Advocate with other system elements, accompany participants to appointments, provide proactive crisis planning, eviction prevention, connect with relevant community supports, and liaise with Ontario Works and Ontario Disability Support Program where appropriate.
- Develop and facilitate educational workshops related to 2SLGBTQ+ homelessness and housing and shelter issues to support the inclusion of trans and non-binary communities within existing housing and shelter services.
- Provide time-limited, structured and flexible support to participants,



in line with policies and procedures, that enable participants to make informed choices about the decisions that affect them.
- Develop and maintain links with other community agencies that work in the areas of housing and homelessness, with a focus on building 2SLGBTQ+ competency, by participating in meetings and community events.
- Maintain appropriate record-keeping, conduct research, analysis and prepare regular timely reports and statistical information that supports the overall program. Complete related information for funding applications, financial and statistical reports.
- Implement and abide by The 519’s policies procedures and comply with all applicable legislation and regulations including coordination and training of volunteers, confidentiality, MFIPPA and purchasing and inventory control systems.
- Participate and support The 519’s broad activities and other related policies and procedures.
- Other duties as assigned.

KNOWLEDGE AND EXPERIENCE

1. Post-secondary education or equivalent combination of education, training and extensive related experience with at least 2 years in a housing support related role.
2. Strong working knowledge and analysis of the issues impacting 2SLGBTQ+ communities, including an understanding of violence and trauma, mental health, homelessness, and addictions.
3. Strong working knowledge of housing options for low-income communities including social housing, supportive housing, cooperative housing; and rent supplement programs.
4. Strong knowledge of best practices in the area of 2SLGBTQ+ service provision, including housing support models and programmatic interventions.
5. Demonstrated

📌 Coordinator, 2SLGBTQ+ Housing Support Services (Toronto)
🏢 The 519
📍 Toronto