Lead customer success for Ettex remotely, using onboarding expertise and technical SaaS knowledge to support key accounts. Build lasting customer relationships.

As Customer Success Lead, you will help teams get more from Ettex, the up-to-date office suite. You will own onboarding and success for key accounts while building the function. The work combines account management, customer feedback, retention, and expansion.

Key Responsibilities:

- Own onboarding and success for key accounts
- Build customer success playbooks, resources, and processes
- Partner with sales and product on customer feedback
- Drive customer retention and expansion
- Hire and grow the success team over time

Requirements:

- Four or more years in customer success or account management
- Experience with SaaS and technical products
- Excellent communication and empathy
- Data-driven and process-oriented approach
- Comfort building a function from scratch

Bring customer success, SaaS, communication, and process-building expertise to Ettex’s remote growth and account experience.

📌 Customer Success Lead SaaS (Edmonton)
🏢 Ettex
📍 Edmonton