Deliver exceptional customer service as a Senior Customer Experience Associate at Scotiabank in Deux-Montagnes or Laval, Quebec. Use robust relationship-building skills daily.

This senior branch role supports customers throughout their banking journey while helping them achieve financial goals. You will triage visitors, uncover needs, explain concepts simply, and provide digital banking guidance. The position also includes simple sales and relationship development.

Key Responsibilities:

- Act as lobby leader and appropriately triage customers
- Open day-to-day accounts and fulfill pre-approved credit opportunities
- Process GICs and identify simple sales opportunities
- Nurture long-standing customer relationships through meaningful conversations




- Introduce mobile banking applications and digital self-service options

Requirements:

- Strong customer service skills and professional communication
- Experience conducting simple sales and proactive marketing calls
- Experience providing financial advice
- Strong technical skills supporting digital banking adoption
- Flexible schedule availability; banking experience is an asset

Bring customer service, financial advice, and digital banking expertise to Scotiabank customers in Deux-Montagnes or Laval.

📌 Senior Banking Customer Experience Associate (Laurentides)
🏢 Scotiabank
📍 Laurentides