Job Title: Transportation Specialist (Part-time, Permanent)

Vacancies: This posting is for (1) current vacancy

Location: Toronto, ON | Hamilton, ON (Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us)

Work Model: Hybrid Work Model

Salary Band: 4 ($31,200 CAD) (This is a permanent Part-time position, 4 hrs a day)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way.

MAKING AN IMPACT

The Canadian Cancer Society Wheels of Hope Transportation programs provide travel support to those across the country who require help reaching their cancer-related appointments.

The Transportation Specialist will bring expertise in working with a diverse population from a contact center environment. While ensuring compliance with established program processes, the Transportation Specialist will support the Wheels of Hope Transportation Program to deliver exceptional customer service to both internal and external stakeholders. This position will work as part of a team supporting staff and volunteers based in multiple locations across the country and will have the primary responsibility of maintaining the fleet of vehicles across the country.

What You’ll Be Doing





- Provide Operational Support for Maintaining Fleet Vehicles
- Ensure fleet vehicles are maintained, serviced, stocked and meet safety standards
- Provide support and facilitate new vehicle purchases as required
- Maintain fleet database
- Maintain roadside assistance and fuel card programs
- Be the first point of contact for fleet incidents
- Liaison with van captains for fleet services/incidents and issues
- Track vehicle milage on a monthly basis
- Provide Support for Fleet Processes
- Ensure all fleet processes are up to date
- Create recent processes and documentation as needed
- Maintain, triage and sustained organization of fleet email
- Maintain fleet shared folders
- Maintain/Update fleet binders
- Support Wheels of Hope Day
- Provides Support Through Work with Outside Vendors
- Work with fleet vendors to set up accounts, book appointments and process invoices
- Ensure fleet branding is up to date
- Facilitate Fleet Insurance Annually
- Be the contact point for all external vendors
- Other
- Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
- Other duties as assigned

Qualifications





- Post-secondary education and a minimum of 2-years related experience in a client focused/fast-paced environment, or the equivalent combination of education and experience
- Extensive background in fleet support, communications, community services, client support, evaluation and volunteer relationships will lead to success or asset to this role.
- Proficient in database applications
- Advanced geographic knowledge
- Knowledge of the regional hospital systems an asset
- Ability to deal with competing priorities, high volume of work, and tight deadlines.
- Highly skilled at telephone-based interactions focusing on active-listening and not visual cues to help guide the call to a successful conclusion
- Must be empathetic, compassionate, a good listener and be comfortable responding to highly emotional situations
- Excellent interpersonal, organizational and customer service skills
- Always maintain confidentiality, exhibit discretion where appropriate
- Knowledge of the regional hospital systems is an asset
- Bilingualism (French/English) is highly preferred, with French being an asset due to the organization’s nationwide operations and the need for effective communication across various regions.
- Others may apply
- For roles based in Quebec, French is required. Knowledge of another language may be required depending on job responsibilities and business needs.

What You Can Expect From Us

CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified

📌 Transportation Specialist (Canada)
🏢 Canadian Cancer Society
📍 Canada