About the Company

Export Packers Company Limited is a multi-faceted, growth-oriented international food company. Since 1937, this privately owned family company based in Ontario, Canada, has built itself into a global food expert, providing exceptional service and cutting-edge solutions to its industry partners. The company’s success is driven by its dedicated employees' professionalism and entrepreneurial spirit. Our Head office is located in Brampton, Ontario.

Role Summary

Export Packers Company Limited is seeking a detail-oriented and organized Credit Representative to join our Finance Department. The successful candidate will be responsible for managing collections and customer accounts, processing payments, resolving customer disputes, and maintaining accurate accounts receivable records. This role also supports credit applications, account reconciliations, credit note processing, and follow-up on outstanding balances.

The ideal candidate has a strong understanding of accounts receivable and credit collections, excellent organizational skills, and the ability to work collaboratively with Sales and other internal departments to ensure timely payments, accurate financial records, and effective resolution of customer account issues.

Responsibilities

Credit & Collections

- Manage collections and outstanding receivables for an assigned customer portfolio.
- Develop and maintain call plans to ensure regular follow-up on overdue accounts and outstanding balances.
- Send customer statements and follow up with customers to support timely payment.
- Process new customer credit applications, set up new accounts,



and review credit limits on new and existing accounts for consideration by the Credit Supervisor.
- Review customer credit holds and coordinate their timely release in accordance with established approval procedures.
- Review assigned accounts with the Credit Supervisor to discuss problem accounts, elevate collection concerns, and identify potential bad debts.
- Communicate regularly with Sales regarding delinquent accounts, collection progress, and customer account concerns.

Cash Application & Bank Reconciliation Support

- Review daily bank statements and monitor incoming customer payments.
- Prepare daily bank deposits and accurately apply customer payments, including electronic funds transfers (EFTs), wire transfers, cheques, and other deposits, to the appropriate accounts.
- Investigate unidentified payments, payment discrepancies, and unapplied cash, working with customers and internal departments to obtain missing remittance details.
- Maintain accurate records of daily cash receipts and supporting documentation.
- Organize and prepare bank deposit documentation for off-site scanning and archival storage, maintaining accurate tracking records as required.

Customer Disputes & Deductions

- Identify, record, and track customer disputes and deductions in the appropriate systems.




- Obtain and review supporting documentation to assist with the investigation and resolution of customer disputes.
- Maintain an accurate and up-to-date dispute database, including assigning disputes identified during payment posting.
- Work closely with Sales, Operations, and the Rebate department to investigate discrepancies and coordinate dispute resolution.
- Monitor outstanding disputes and follow up with relevant departments to support timely resolution.
- Prepare and distribute dispute summaries to relevant departments to support follow-up and accountability.

Credit Notes & Rebate Processing

- Process credit notes for approved customer disputes in accordance with company procedures and approval requirements.
- Prepare sales journals relating to approved rebate disputes and other applicable adjustments.
- Prepare claims through customer portals and follow up on outstanding claims and reimbursements.
- Maintain appropriate supporting documentation for credit notes, rebate transactions, and account adjustments.

Account Reconciliation, Reporting & Administration

- Reconcile customer accounts, investigate discrepancies, and coordinate resolution with customers and internal stakeholders.
- Prepare year-end customer letters and statements as required.
- Prepare accounts receivable, collections, cash application, and dispute reports as required.
- Maintain accurate customer account records and financial documentation.
- Support the Credit Department with administrative and operational tasks, including document retention and archival storage.
- Other duties as assigned.

Qualifications/Skills

- Minimum of 3 years of experience in credit, collections, accounts receivable, or a rela

📌 Credit Representative (Brampton)
🏢 Export Packers
📍 Brampton