FedEx Customer Service Representatives provide accurate information, direct customer assistance, and administrative support while identifying incremental revenue opportunities.

This customer-facing position supports productive operations through direct customer interface and administrative duties. Preferred knowledge includes Canadian Customs regulations and FedEx Express and Ground products. Candidates need communication, analytical, problem-solving, and negotiation skills for monitored, changing work environments.

Key Responsibilities:

- Provide accurate information and assistance to customers
- Perform administrative duties supporting efficient operations
- Promote continued sales when possible
- Generate potential incremental revenue wherever possible
- Complete mandatory training and testing thresholds

Requirements:

- High school diploma or equivalent; college diploma preferred
- Excellent interpersonal and verbal communication skills
- Good analytical, problem-solving, and negotiation skills
- Operate in a PC Windows environment
- Lift 70 pounds and maneuver 150-pound packages with equipment

Use customer assistance, administrative, communication, and sales skills to support FedEx operations and customer service.

📌 FedEx Customer Service Representative (Whitby)
🏢 FedEx
📍 Whitby