Turner & Townsend is a global skilled services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Job Description

The Business Operations Partner is a key support role within the team, providing a hybrid of executive support, operational coordination, marketing/proposal development, and administrative oversight across finance and HR processes. This role requires a highly organized, proactive individual who can manage multiple priorities, communicate effectively, and contribute to the smooth day-to-day operations of the business.

As the Business Operations Partner you will be involved in:

Executive & Team Support

Provide administrative support to senior leadership, including calendar management, meeting coordination (booking meeting rooms, ordering lunch and supplies), and travel arrangements (concur)

Expense management – uploading expenses to D365





Prepare meeting agendas, presentations, and follow‑up materials

Track action items and support execution of strategic priorities

Act as a central point of coordination across internal and external stakeholders

D365 Administration & Support

Provide support to Project Managers, Directors, and Associate Directors with the setup and administration of projects within D365.

Create and manage Purchase Orders (POs) in accordance with company processes and approvals.

Process credit notes and support related financial documentation.

Serve as a point of contact for D365‑related inquiries, providing guidance and troubleshooting support to team members.

Assist users in navigating D365 features and promoting best practices for system utilization.

Missing Timesheet and Utilization reporting

Finance & Invoicing – occasionally, most Directors are invoicing now

Prepare and issue client invoices in a timely and accurate manner

HR & People Operations

Assist with onboarding and offboarding processes, including documentation and coordination (Capex, New Joiner, Leavers)

Coordinate internal communications, team meetings, and engagement initiatives

Operations & General Administration

Improve and maintain internal processes, tools, and documentation

Support ad hoc projects and operational initiatives as needed





Event management support

Qualifications

5–10 years of experience in an administrative, operations, or coordination role

Strong organizational skills with exceptional attention to detail

Excellent written and verbal communication skills

Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint)

Experience with invoicing, CRM, or project management tools is an asset

Ability to manage multiple priorities and work independently in a fast‑paced environment

High level of professionalism, discretion, and reliability

Attributes for Success

Proactive and resourceful with a “get it done” mindset

Strong sense of ownership and accountability

Collaborative and adaptable team player

Comfortable working across different functions (executive, finance, HR, marketing)

Additional Information

What's in it for you…

- 100% covered health and dental benefits for you and your dependents (including paramedical services)
- Health spending account, to top up expenses not covered in the benefits program
- RRSP option with company matching
- Annual learning and development budget
- Access to a range of online learning tools, and support for career development and growth
- Coverage of one professional membership or license fee per year, if directly related to your role
- We believe in work‑life balance, so you can recharge and take care of what matters most with vacation, flex and sick days
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives
- Commitment to creating a diverse, equitable and inclusive culture that pr

📌 Business Operations Partner (Toronto)
🏢 Turner & Townsend
📍 Toronto