oProgram: Integrated Employment Services (IES)

oLocation: 1200 Markham Road, Scarborough

oEmployment Type: Full-Time Three-month contract

oHours of Work: 9:00 a.m. to 5:00 p.m.

oReporting Relationship: Reports to the IES Manager

oWork Arrangement: Fully On-Site

oPosting Closing Date: November 10, 2026

oStart Date: As Soon As Possible

PCPI is a not-for-profit organization that provides career development and employment related services to a diverse population to reach their full potential. The organization is also the proud creator and presenter of the IEP Conference, a unique forum for internationally educated professionals. Our organization’s success in delivering quality service is based on a business-like approach, supported by knowledgeable caring staff, user-friendly resources, and innovative programming.

PCPI is seeking an Administrative Assistant to support the IES programme. The ideal candidate demonstrates exceptional client service, explicit verbal and written communication, strong organization and attention to detail, sound judgment and discretion, digital proficiency, and the cultural sensitivity and adaptability needed to work effectively with diverse clients, community partners, and team members.

GENERAL ACCOUNTABILITIES (SECTION 1)

The position is responsible for providing administrative and clerical assistance to ensure the effective and efficient operation of the project. The position will support clients and project staff through a variety of tasks, including responding to inquiries by phone and in person, disseminating information and resources, managing confidential and time-sensitive materials,



and providing general information in a professional manner that consistently supports client service satisfaction. In alignment with the Integrated Employment Services (IES) model, the position will conduct structured follow-up with clients served in the previous fiscal year, confirm their current employment and service status, support the team in determining which clients should remain active and which should be exited, and accurately document outcomes in the required data management system. Follow-up activities will also identify and verify employment outcomes that may qualify as Job Starts for the project. In addition, the position will maintain timely records of project activities. The position will also assist with the design of PowerPoint presentations and brochures to support outreach.

SPECIFIC ACCOUNTABILITIES (Section 11)

- Maintaining customer service standards. The service standards are defined as a level of quality service that meets or exceeds the expectations of the client according to the stated accountabilities for answering all inquiries.
- Conduct timely and documented follow-up by telephone, email, or other approved methods with clients, in accordance with the IES service model, privacy requirements, and project milestones.
- Review each client’s current circumstances and service needs with the assigned team member, recommend whether the client should remain active or be exited,



and record the decision, rationale, follow-up attempts, and required next steps in the data management system.
- Identify clients who have obtained employment, collect and verify the information and supporting documentation required by the project, promptly refer the outcome to the appropriate team member, and ensure eligible employment outcomes are accurately recorded and reported as Job Starts.
- Assist participants with scheduling appointments to meet with the Job Developer. Communicate with employers to obtain employment verification as needed.
- Assist with marketing and outreach planning and delivery to promote the IES project to community agencies, to boost client-intake and to increase awareness of the services and wrapround supports.
- Assist with developing Power Point presentations for group counselling and community outreach.
- Identify and address client issues through active listening and responding and directing to the appropriate person and/ or resources in a professional and timely manner.
- Identify client issues and concerns and collaborate with team members and management to ensure resolutions.
- Participate in team meetings as directed.
- Fulfilling other duties/tasks as assigned by management.

POSITION QUALIFICATION (SECTION 111)

- University degree and or Community College diploma in Business Administration and 2 years experience in a community services environment or a related field
- Possess knowledge of community and government services.
- Possess organization skill and attention to details.
- Possess time management skill and can multi-task to meet duty demands and tight deadlines.
- Exp

📌 Administrative Assistant (Toronto)
🏢 PCPI – Progress Career Planning Institute
📍 Toronto