Lead complex claims investigations at Intact as a Senior Customer Experience Advisor, using analytical judgment and bilingual communication skills. Work in a hybrid mode with flexible arrangements.

This senior claims role handles complaints, client files, and formal information requests. You will apply Auto and Property claims expertise while supporting internal and external clients. The position also contributes to strategic initiatives and operational improvements.

Key Responsibilities:

- Analyze complex client files using available business information
- Resolve claims complaints and issue final company positions
- Draft clear, detailed, formal position letters
- Provide technical advice to internal and external clients
- Prepare leadership case studies and briefing notes

Requirements:

- College Diploma in Insurance or equivalent education and experience
- Minimum five years as a Claims Adjuster
- In-depth Auto and Property claims management knowledge
- Valid Personal and Commercial Claims Adjuster certificate
- French and English proficiency required

Bring investigative expertise, claims judgment, and bilingual communication to Intact’s growing customer experience team in Claims.

📌 Senior Claims Customer Experience Advisor (St-Hyacinthe)
🏢 Intact
📍 St-Hyacinthe