Company Description

This position is a hands‑on role responsible for assessing the needs of the employee and leadership teams, facilitating programming, and developing a strategic learning plan with a goal of driving ongoing development and training for all. A robust focus will be placed on the ongoing development and delivery of learning materials that build skills, knowledge, and experience, supporting service excellence, colleague engagement, and effective leadership practices.

Job Description

What is in it for you:

- Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
- A competitive salary, starting from $90,000.00 per annum
- Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
- Company-matched pension plan and the prospect to enroll in the Group RRSP (eligibility requirements apply)
- A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
- Opportunities to participate in sustainability, charity, and community engagement initiatives
- Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
- Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties

What you will be doing:

Reporting to the Regional Director, People & Culture for the Pacific Northwest Region, will serve as a strategic partner to hotel leadership teams, at Fairmont Pacific Rim, Fairmont Waterfront, Fairmont Vancouver Airport, Fairmont Hotel Vancouver and Fairmont Empress,



supporting the development of people, programs, and initiatives that drive colleague engagement and guest satisfaction across the region. This position will be required to travel. Additionally, you will be responsible for:

- Delivering corporate leadership training programs including: Brand and Service Culture, Luxury Onboarding, ACCOR Global Leadership Programs, Train-the-Trainer, and compliance programs.
- Providing support to the Region with training implementation and in some cases assisting with facilitation at other properties as necessary.
- Partnering with Fairmont & Raffles Global Team & ACCOR Learning Academy on the development and implementation of recent programs and initiatives
- Assisting in the development of a regional training plan for the hotels in Canada’s Pacific Northwest Region
- Communicating learning opportunities within the region monthly
- Participating in creating an environment of engaged leaders by being an active member of the leadership team.
- Creating strong interpersonal relationships that allow for coaching and guidance that supports both leaders and colleague engagementConducting and reviewing annual training audits and training needs analysis, providing recommendations and guidance for Leaders to ensure consistency of quality training
- Monitoring LQA, TrustYou, Forbes and Employee Engagement results,



assisting hotel Executive Committees in deployment of specific action plans to address issues and opportunities identified
- Assisting Leaders through a consultation process in the evaluation, development and implementation of new or existing training programs to address specific performance or operational needs identified by hotels and colleagues
- Facilitating the sharing of best practices within the region and the company in terms of learning, development and overall operational effectiveness strategies
- Modeling and communicating the Fairmont values and employee value propositions
- Assisting the People & Culture teams in preparing their annual learning budgets
- Consulting with ACCOR Global Leadership program participants and where required with High Potential leaders and Inspire candidates on their Individual and Career Development plans
- Collaborating with other Learning Managers in the Region with regular monthly calls and strategic direction
- Seeking feedback from participants and their managers for effectiveness of learning and development programs
- Maintaining accurate reporting on the training delivery and learning programs implemented
- Following departmental policies, procedures, and service standards.
- Maintaining a safe working environment and following all safety policies and procedures
- All other duties as assigned

Qualifications

Your experience and skills include:

- Minimum of 3-5 years' experience working in a similar leadership capacity within the hospitality or service industry
- Previous experience delivering training program at a leadership level
- Exceptional organizational s

📌 Director, Learning (Vancouver)
🏢 SilverShoots
📍 Vancouver