Receptionist | Oxford University Hospitals NHS Foundation Trust

Company:

Company: Oxford University Hospitals NHS Foundation Trust

To provide a professional and productive reception service to the Endoscopy Unit, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy on Data Quality.

To provide a professional, comprehensive and effective administration support service to the administration, nursing and the wider medical teams.

Provide a professional and efficient reception and administrative service within the Endoscopy Department, acting as the first point of contact for patients, relatives and visitors. Welcome patients in a courteous and compassionate manner, ensuring demographic details are verified and updated accurately and attendance is recorded on the Electronic Patient Record (EPR) system.

Manage patient enquiries professionally and sensitively, supporting patients who may be anxious or require additional assistance. Maintain accurate clinic and procedure lists, recording bookings, cancellations and non-attendances, and ensure patients are checked in and out appropriately.

Support the smooth running of clinics and endoscopy services through appointment coordination, record management and administrative support. Prepare, retrieve, track and maintain patient records, ensuring compliance with Trust policies, data protection requirements and patient confidentiality standards.

Undertake a range of administrative duties including filing, telephone support, post distribution and arranging patient transport when required. Maintain a safe and welcoming reception environment, prioritise workload effectively,



work independently and support the wider multidisciplinary team whilst adhering to Trust policies and procedures.

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to theten core principlesOxford University Hospitalspromotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together,



we will uphold the highest standards of care and professionalism.

- To greet patients at reception in a helpful, polite and efficient manner.
- Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
- Register patient's attendance on EPR in real-time.
- Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives.
- To adhere to correct manual handling procedures and policies at all times.
- To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously.
- To ensure that all reception clinic lists are available, up to date and accurate, recording all late bookings, cancellations and DNA's appropriately.
- To ensure patients are checked in and out of clinic and future appointments are made on the day of attendance wherever possible and to ensure outpatient procedure activity is captured from outcome forms using the HIM chart coding function in EPR.
- To ensure that all patients' notes are present and prepared the day before the clinics, highlighting any notes that are missing to relevant line manager for each clinic.
- To arrange return transport for patients attending appointments at the request of the senior nurse or Arriva and Oxford Ambulance.
- Escort patients to their clinic room if required to do so.
- To make sure the relevant reception areas within the Directorate are kept tidy and in good repair, with any defects being reported to the relevant line manager.
- To be able to prioritise your

📌 Receptionist | Oxford University Hospitals NHS Foundation Trust
🏢 Oxford University Hospitals NHS Foundation Trust
📍 Oxford