Lead bilingual claims operations in a hybrid Toronto or Montréal position, using coaching and performance management to improve customer support. Securian Canada offers a permanent full time opportunity.

As Manager, Claims Contact Centre Operations, you will lead the team and support timely, accurate claim intake. The work includes operational reporting, escalation handling, quality assurance, training, and continuous process improvement. You will represent Claims Operations with internal and external partners while supporting the end-to-end customer claims experience.

Key Responsibilities:

- Lead and coach Claims Contact Centre team members
- Monitor performance and tailor individual coaching
- Handle claims customer service escalations
- Optimize staffing,



schedules, and off-phone activities
- Produce operational, quality, and customer experience reports

Requirements:

- Post-secondary diploma, degree, or equivalent work experience
- Minimum two years managing teams
- Excellent English and French communication skills
- Understanding of claims contact centre operations
- Solid planning, organization, and time management skills

Apply bilingual leadership, claims expertise, and performance coaching to strengthen customer outcomes at Securian Canada.

📌 Bilingual Claims Contact Centre Manager (Toronto)
🏢 Securian Canada
📍 Toronto