Guide prospective residents toward the right home as a Leasing and Customer Experience Advisor with UBC Properties Trust, using empathy and communication.

This customer-facing advisor supports housing journeys from initial enquiry through move-in. The work combines personalized consultations, tours, recommendations, leasing administration, relationship building, and customer experience improvement. Success requires curiosity, emotional intelligence, collaboration, initiative, and accountability.

Key Responsibilities:

- Nurture prospective residents throughout their housing journeys
- Deliver consultations, tours, and housing recommendations
- Manage enquiries, waitlists, and vacancy pipelines
- Process applications, screenings, references, and credit checks




- Track leasing metrics and maintain accurate customer records

Requirements:

- Two to five years of exceptional customer-facing experience
- Exceptional written, verbal, and interpersonal communication skills
- Ability to build trust with diverse groups
- Solid problem-solving and critical-thinking skills
- Comfort using Microsoft suite, CRM, Canva, and leasing platforms

Apply your leasing knowledge, customer service strengths, and relationship-building skills to resident experiences at UBC Properties Trust.

📌 Leasing Customer Experience Advisor (Vancouver)
🏢 eddy
📍 Vancouver