Lead UX research at Closer using user interviews and usability testing to understand product needs. Work across teams on software serving Ontario and Alberta.

As an experienced UX Researcher reporting to the Head of UX Research, you will own initiatives from planning through execution. You will investigate behaviours, pain points, and needs through contextual research, interviews, and usability studies. Your insights will inform product decisions for Closer.

Key Responsibilities:

- Define research plans and hypotheses with the UX team
- Design and lead customer research across product development
- Aggregate data and communicate findings to cross-functional teams
- Research competing solutions and share findings with product teams




- Conduct usability tests with lawyers and clerks

Requirements:

- Degree in human-computer interaction, psychology, science, or related field
- Experience with B2B SaaS or web-based software products
- Proficiency in qualitative and quantitative research methods
- Experience with generative and evaluation research methodologies
- Knowledge of research tools, practices, and processes

Apply UX research, contextual inquiry, and usability testing expertise to inform Closer’s product decisions for legal software users.

📌 UX ResearcherB SaaS (Alberta)
🏢 Closer Conveyancing
📍 Alberta