Investment customer care and banking support define this Scotiabank position in Scarborough. Use communication and problem-solving skills within a Client Experience Centre.

As a Customer Care Advisor, you will serve clients across Canada with investment and banking inquiries. You will provide advice-based solutions, resolve account concerns, and explain Scotiabank products, services, and digital banking tools. The position requires customer relationships, regulatory awareness, and service excellence.

Key Responsibilities:

- Support clients with investment and banking-related inquiries
- Identify needs and provide suitable financial solutions
- Resolve inquiries accurately under policies and service standards
- Collaborate with internal partners for seamless experiences




- Help clients use Scotiabank digital banking tools

Requirements:

- Robust English verbal and written communication skills
- Customer service, banking, financial services, or contact centre experience
- Problem-solving, active listening, and relationship-building abilities
- Ability to navigate systems and manage competing priorities
- IFIC or CSC certification, or willingness to obtain licensing

Support investment clients through thoughtful service, accurate resolutions, and relationship building as a Scotiabank Customer Care Advisor.

📌 Investment Customer Care Advisor (Canada)
🏢 Scotiabank
📍 Canada