Serve Pharmacare customers by telephone with careful listening and professional communication in a high-volume contact center. Adaptable onsite, hybrid, or remote arrangements are available.

Medavie is hiring a casual Customer Service Representative for a three-month term beginning in late January 2027. You will support customers with program eligibility and general inquiries while pursuing first-call resolution. The work requires attention to detail, accurate documentation, and consistent customer service.

Key Responsibilities:

- Handle high volumes of incoming telephone calls
- Assess customer needs and address issues promptly
- Resolve challenging situations and pursue first-call resolution
- Respond to eligibility and general program inquiries
- Follow privacy, health department, and program policies

Requirements:

- High school diploma required
- Strong listening and verbal communication skills
- Excellent written communication and attention to detail
- PC software navigation and strong keyboarding skills
- Reliability Status Clearance, Enhanced Level B, required

Use accurate communication, focused listening, and keyboarding skills to support Pharmacare customers and provincial programs at Medavie.

📌 Pharmacare Customer Service Representative (Canada)
🏢 Medaviehs
📍 Canada