INTERNAL/EXTERNAL

Job Title: Senior Manager, 24-Hour ServicesPosition Type: Permanent, Full Time, Non-BargainingNumber of Positions: 1Reason for Posting: Existing VacancyRate: $80,164.50 to $100,191.00 annuallyVacation: 4 weeks to startBenefits: Group benefits with Life Insurance, AD&D;, Extended Health and Dental Care with

premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paidsick leave and float day

RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation

Hours: 37.5 hours per weekPosting Date: October 20, 2026Application Deadline: November 9, 2026Location: 701 Fleet Street, Toronto, ON, M5V 3T7

Why Fred Victor?

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.

Fred Victor’s 24-Hour Respite Program was specifically designed to provide shelter and support for chronically homeless women, men, couples and pets many labeled as “hard to serve” and having difficulty maintaining shelter elsewhere.

Does this sound like work you want to be a part of?

We offer a supportive and creative working workplace, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 locations across the city, there are lots of opportunities to grow your career with us.

What You Will Do:

The Senior Manager, 24-Hour Services provides strategic and operational leadership across multiple 24-hour shelter and transitional programs serving individuals experiencing homelessness.



This role ensures the delivery of safe, high-quality, client-centered, and housing-focused services aligned with Fred Victor’s mission and sector best practices. This role operates within a 24-hour shelter environment and includes both office-based administrative work and regular presence in client service areas. The position requires flexibility to respond to operational needs across all shifts. This position oversees two distinct service delivery models:

- 1. Program Manager Model Sites: The Senior Manager oversees Program Managers, who are responsible for frontline staff and day-to-day service delivery.
- 2. Transitional Spaces (Direct Supervision Model) Sites: The Senior Manager directly supervises frontline staff and is fully accountable for all aspects of program operations without an intermediary management layer.

Across both models, the Senior Manager is accountable for program performance, service quality, staff leadership, financial stewardship, health and safety, and continuous improvement. The role ensures alignment with funder expectations, Toronto Shelter Standards, and organizational priorities, while embedding harm reduction, traumainformed, and anti-oppressive practices. The Senior Manager also represents the organization within the broader homelessness service system, contributing to partnerships, system coordination, and advocacy efforts.





Program Operations & Service Leadership

- Provide leadership and oversight for assigned program, ensuring effective day-to-day operations and consistent delivery of high-quality services.
- Develop, implement, and evaluate program practices, procedures, and systems that support participant safety, stabilization, and connection to housing and community supports.
- Ensure services are delivered in alignment with Fred Victor’s mission, values, harm reduction philosophy, trauma-informed approaches, funder expectations, Shelter Standards, and applicable legislation.
- Monitor program outcomes, identify emerging needs, and implement improvements to enhance service effectiveness.
- Support program planning, implementation, transitions, and operational changes in response to community needs and organizational priorities.
- Lead the integration of anti-oppressive, anti-racist, and equity-focused practices
- Ensure culturally responsive and accessible service delivery
- Identify and address systemic barriers impacting equity-deserving communities
- Respond to client concerns in a timely and accountable manner
- Recruit, hire, onboard, train, supervise, schedule, and support the applicable team member(s) in accordance with Fred Victor policies and collective agreement requirements.
- Program Manager Model Sites: Senior Manager will oversee only the Program Managers.
- Direct Supervision Model Sites: Senior Manager will oversee the front-line staff.
- Provide ongoing coaching, mentorship, and feedback to support staff development, accountability, and service excellence.
- Foster a respectful, inclusive, and psychologically safe workplace culture grounded in collabor

📌 Senior Manager, 24-Hour Services (Canada)
🏢 Fred Victor
📍 Canada