Front of House - Key Employee

Position location: Toronto, ON
Position type: Part-Time
Compensation: $22.00 CAD hourly

About The Second City

Dedicated to entertaining, inspiring, and transforming through innovative live experiences, The Second City is the premier brand in improv and sketch comedy. With sold-out shows playing on resident stages in Chicago and Toronto, Second City's Touring Theatrical companies also entertain an additional one million theatergoers a year around the globe. The Second City Training Centre is the largest school of improvisation-based arts on the planet, with brick-and-mortar locations in Chicago, Toronto, New York and a virtual division offering accessible classes online worldwide. Second City Works, the B2B side of Second City, has brought award-winning improvisation and audience-driven techniques to over 600 Fortune 1000 companies, challenging businesses seeking a more collaborative culture to innovate through development programs, original digital and video content, campaign consultation, private events, and more.

For additional information on The Second City, please visit: www.secondcity.com.

About the role

Under the direction of the Front of House Management Team, Key Employees perform supervisory duties in the restaurants including but not limited to:

- Working on the floor in a management capacity – door, food run, speaking to guests
- Provide hospitality to all patrons.
- Opening and closing the space - key holder




- Responsible for completing opening and closing checklists
- Organizing sections and floor plan
- Participate in manager meetings when necessary
- Provide support to the team during the rush
- Help other departments when needed
- Learn and execute daily accounting/cashout practices
- Pass on any information to a manager during shift

Qualifications

- Supervisory or management experience in a similar setting preferred
- You have superior verbal and written communication skills
- You demonstrate extreme organization in a fast-paced environment
- Able to multi-task with various things happening at once
- Strong organizational skills with the ability to manage a large and variable workload, ensuring timely and accurate completion of assigned work
- Every day is a high-volume day with peaks and valleys as theater-arrive and order within a small window. Special events happen regularly in the theaters. These events often happen at the same time as regular service. Only the candidates with love of this rush should apply.

Core Values:

The Second City is invested in evaluating candidate alignment with the requirements of the role and desired qualifications, as well as our core values. Our core values are:

- We are a Yes, And Ensemble
- We are all creatives
- We laugh together
- We are resilient improvisers
- We value our legacy

This posting is for a new vacancy. AI may be used as part of our hiring process, but all final hiring and interview decisions are made by humans.

📌 FOH Key Employee (Canada)
🏢 The Second City
📍 Canada