Master complex customer service and front office workflows as a Collision Experience Specialist at Craftsman Collision. Support scheduling, documentation, and repair coordination.

This specialist role advances the customer experience career path beyond the Advisor position. You will apply The Craftsman Way across front office operations, while managing escalated concerns, insurance situations, and repair communications. Reporting to the Shop Manager, you will coordinate customer needs throughout each repair process.

Key Responsibilities:

- Manage complex files and escalated customer service concerns
- Schedule estimates, repairs, and transportation requirements
- Own vehicle drop off and delivery processes
- Monitor workflow, documentation, parts, and corrective actions




- Mentor Collision Experience Advisors and relay customer priorities

Requirements:

- Minimum one year in collision or automotive customer service
- Understanding of front office workflows and The Craftsman Way
- Ability to handle complex customer and insurance situations
- Robust organizational, problem solving, and interpersonal skills
- High school diploma required; post secondary education an asset

Bring collision customer service, workflow coordination, and front office expertise to Craftsman Collision’s customer experience standards.

📌 Collision Customer Experience Specialist (Canada)
🏢 Craftsman Collision (1981
📍 Canada