Represent PERGOLUX across email, phone, and chat while managing orders and providing first-level technical troubleshooting support.

As a Customer Support Specialist, you will serve as PERGOLUX’s primary brand ambassador for customer inquiries and issue resolution. The role combines order management, technical support, and cross-functional communication. You will use Zendesk, Shopify, scripts, and FAQs while maintaining accurate customer records and escalations.

Key Responsibilities:

- Resolve inquiries across phone, chat, and email
- Modify, cancel, track, and manage customer orders
- Coordinate delivery delays with logistics and warehouses
- Provide first-level technical support using scripts
- Gather feedback and encourage positive brand reviews

Requirements:

- 0–2 years in customer service or e-commerce
- Excellent written and verbal communication skills
- Empathetic, customer-first approach to service
- Ability to multitask across multiple communication channels
- Adaptability with Zendesk, Shopify, and order tools

Support PERGOLUX customers through thoughtful communication, accurate order handling, and accurate technical issue escalation.

📌 PERGOLUX Customer Support Specialist (Canada)
🏢 Pergolux
📍 Canada