Job Description - Program Support Coordinator - UGH - Appendix D (37363)

Achieve Better Together at Guelph-Humber

At the University of Guelph-Humber, we offer career paths that open a world of infinite possibilities for you to explore. People are at the heart of the Guelph-Humber experience. Every day we work together to deliver excellence, and in doing so, we redefine what it means to be a leader in providing an education that offers a unique blend of academic and immersive, real work experiences combining theory and practice to solve complex challenges. Join us

If you are interested in working in higher education and are looking to contribute to Guelph-Humber’s unique academic offering, here is your chance to join our team.

Status: Appendix D Contract (4 months)

Hours: 37.5 hours per week

Campus/Location: The University of Guelph-Humber (207 Humber College Blvd, Toronto) is located within the traditional and treaty lands of the Mississaugas of the Credit.

Payband: G
Salary Range: $35.29 - $40.73
Starting Salary: $35.29; Progression through the payband is in accordance with the increments in the payband as outline in the Full‑Time Support Staff Collective Agreement based on actual service in the payband.

About the Program Support Coordinator Role

Reporting to the Chair, Program Support Coordinator (PSC) will provide a core role in attending to the day-to-day operations and details of administrating programs while providing a comprehensive range of support services to instructors, students, partner institutions, and external stakeholders. Responsibilities include but are not limited to administrative, program, financial, human resources, marketing, interdepartmental and university-wide support.



The incumbent also acts as a resource to students, instructors, and administrators on the application of the University of Guelph, Humber College and University of Guelph-Humber policies and procedures. It is also expected the incumbent will continue to develop opportunities that positively impact the learning environment.

The incumbent is responsible for providing a comprehensive range of supports and coordinates processes that include student/instructor support, University initiatives/event support/work (e.g., instructor orientation, AMAP) and program related support which may include developing and maintaining partnerships with external stakeholders. These tasks include the completion of complex administrative duties in support of the program(s) specific projects and/or the University.

The PSC also provides administrative support to the Program Chair as well as to the program(s). The incumbent is required to organize and expedite the flow of work through the Program Chair ’ s office and to have a thorough understanding of program operations, customer service best practices, and to communicate or escalate matters when necessary. The PSC enhances the overall student experience at the University of Guelph-Humber and participates in and/or lead projects, initiatives, events,



and activities specific to the program(s) as well as supporting other programs and providing coverage as required. Additionally, the PSC will prepare and participate in activities, acting as the main program liaison to coordinate logistics that support university-wide and program related events (e.g., Convocation, Open Houses, Instructor Orientation, Program Information Sessions).

What you bring to the role

Education

The successful candidate will have a minimum of a 4-year degree or equivalent

Experience and Skills

Minimum of three (3) years related experience supporting administration or office management.

Demonstrated skill and high-level of proficiency with Microsoft Office products (e.g., creating and editing documents in Word, creating pivot tables in Excel, Drafting presentations in PowerPoint), Adobe and databases.

Demonstrated literacy and digital fluency with systems.

Excellent administrative skills including strong organizational skills and the ability to manage conflicting priorities and competing deadlines.

Experience providing program or event based administrative support ideally in higher education or the non-profit sector.

Ability to multi-task in a fast-paced environment and effectively prioritizing activities.

Demonstrated ability to take initiative to improve processes.

Ability to work well independently but also as part of a team.

Ability to stay well-informed on policies, rules, regulations and guidelines.

Exceptional communication skills, written and verbal.

Demonstrated commitment to equity, diversity and inclusion in all work responsibilities and in collaborative workplac

📌 Program Support Coordinator (Canada)
🏢 Faculty of Applied Sciences & Technology at Humber Polytechnic
📍 Canada