Support customers in English and French as a Bilingual Customer Service Representative with Essity, handling orders, enquiries, and complaints. The ideal candidate could live near Oakville, Canada.

Essity seeks an experienced representative to provide timely support for customers and sales teams. You will answer product availability, pricing, delivery, and order-status questions while supporting accurate order processing. The work includes collaboration across production, warehouse, transport, and distribution.

Key Responsibilities:

- Interact with customers by telephone, fax, email, and other media
- Process sales and invoices accurately and on time
- Resolve customer complaints and order discrepancies
- Answer availability, pricing, delivery,



and order-status enquiries
- Collaborate internally to confirm orders and resolve complaints

Requirements:

- Minimum three years in a customer service role
- Fluent verbal and written English and French
- Attentive and responsive communication approach
- Ability to work effectively within a team
- PC, Microsoft Office, Microsoft Teams, Excel, and SAP experience

Bring bilingual communication, customer service, order processing, and SAP experience to Essity’s Oakville-focused customer support team.

📌 Bilingual Customer Service Representative (Canada)
🏢 Essity
📍 Canada