Coordinate airline customer service through technical data sheets, pricing, billing, and operational communication for Newrest’s temporary maternity-leave replacement assignment.

As Customer Service Manager, you serve as the main interface between airline customers and internal teams. You maintain service information, support customer relationships, and coordinate operational follow-through. Your work covers menus, flight schedules, quality responses, pricing updates, and billing accuracy.

Key Responsibilities:

- Create technical data sheets, manuals, plating guides, and menus
- Monitor airline cycle rotations and create flight templates
- Respond to complaints and follow corrective actions internally
- Calculate meal costs, update prices, and verify billing




- Represent clients and coordinate requests with department heads

Requirements:

- Ability to manage customer service activities during maternity leave
- Ability to communicate operational information clearly to personnel
- Ability to monitor service standards and quality dashboards
- Ability to respond to crew feedback within 24 hours
- Ability to maintain airline customer relationships and partnerships

Support Newrest airline operations with accurate documentation, responsive customer service, pricing control, and coordinated internal communication.

📌 Airline Customer Service Manager (Canada)
🏢 Newrest
📍 Canada