Program Supervisor - Red Deer, AB

Work Schedule:

- In-ratio - You will be the sole caregiver of the youth from 7:00am -3:00pm
- Rotation - 6 days on 3 days off
- On-Call - You will participate in an On Call rotation

CarePros locations are not daycares, day homes, or early childhood education environments. If your experience has been in daycare, preschool, or traditional childcare, this role is not what you are used to.

The Program Supervisor directly supports youth with complex behavioural needs, significant trauma, emotional dysregulation, and high-acuity support requirements. The youth in our care require therapeutic crisis intervention, medication administration, behavioural support planning, and consistent trauma-informed responses during escalations.

This is not a sit-back-and-manage career. Program Supervisor is for someone who leads on the floor, not from the sidelines.

You will work in-ratio alongside your frontline Child and Youth Care Workers (CYCWs) while also overseeing the day-to-day operations of your program. That means actively supporting youth during difficult moments, coaching employees in real time, managing critical incidents, ensuring documentation and reporting standards are met, and helping to create stability in a high-needs environment.

You Will Need

- Confidence and experience working with high intensity specialized programming, complex behaviours, and trauma.
- Experience supporting escalated youth safely and therapeutically.
- Medication management experience.
- Critical Incident Reporting knowledge.
- Strong leadership under pressure.




- The ability to stay calm, regulated, and qualified in unpredictable situations.
- A hands-on leadership style.

If you build trust through presence, earn respect through action, and are not afraid to step into hard moments with youth who need consistency the most…keep reading. If you are looking for something predictable, low-demand, hands-off, or primarily administrative, this is not be the right fit.

Why This Work Matters

You’ll know you’re succeeding when:

- A youth who struggles to trust starts opening up to you.
- A difficult moment de-escalates because of your presence.
- Your team begins to mirror your approach, your calm, and your standards.

The Program Supervisor role is demanding. It will stretch your patience, your creativity, and your leadership. It will give you the chance to make a lasting impact in a youth's life, and to lead a team doing the same.

What You’ll Do

On the Floor

- Provide in person, trauma-informed care to children and youth.
- Build trust through consistency, engagement, and genuine connection.
- Support youth through crisis using de-escalation and intervention strategies.
- Create meaningful moments, play, teach, guide,



and support daily routines.
- Document observations and progress with accuracy and care.

Leadership & Operations

- Lead, coach, and mentor your team of CYCWs.
- Set and maintain high standards of care through role modeling.
- Support scheduling, staffing, and day-to-day program operations.
- Collaborate with internal teams (People & Culture, Finance).
- Partner with families, caregivers, and external stakeholders.
- Ensure safety, compliance, and program consistency.
- Participate in on-call support rotation.

What You Bring

Core Requirements

- 3+ years of direct care experience with children and youth that have complex developmental disabilities and/or significant mental health needs.
- 2+ years of supervisory experience in front-line care.
- Post-secondary education in Child and Youth Care, Social Work, or a related field.
- Experience working with Children and Family Services, FSCD, or PDD.
- Valid Alberta Class 5 Driver’s License.
- 3-year Alberta Driver’s Abstract.
- Reliable 4-door vehicle.
- Alberta Vehicle Registration.
- $2 Million Alberta Auto insurance liability.
- Clear Criminal Record Check with Vulnerable Sector Check VSC (within past 5 months).
- Clear Intervention Record Check IRC (within past 5 months).
- Standard/Intermediate First Aid with CPR Level C.

What Sets You Apart

- You lead by example, not just direction.
- You stay calm, grounded, and decisive in high-stress situations.
- You balance structure with empathy, firm, but fair.

📌 Program Supervisor (Canada)
🏢 CarePros
📍 Canada