If you love animals and travel, are highly organized and are well-versed in the etiquette of excellent customer service, Worldwide Animal Travel has a career for you

Worldwide Animal Travel is the leading Canadian, full-service pet relocation company with offices in Vancouver and Toronto. We’ve been providing pets with the true VIP travel experience since 1998, and it shows This is a fast-paced environment that revolves around the safety of family pets.

We are looking for a full-timePet Travel Coordinatorfor our Vancouver office.

Reporting to our Vancouver Operations Manager, thePet Travel Coordinatorwill build and maintain relationships with our customers, their furry friends, the airlines, and destination agents. You will be the trusted point of contact and the face of Worldwide Animal Travel.

You will be responsible for the coordination of a client’s pet reservation and travel plan, from the customer’s estimate acceptance to the safe arrival of their pet at destination or delivery to the customers’ home. What makes the role unique is that you will work with airlines, fellow pet transportation industry experts, and caring pet parents as you orchestrate reservations, organize veterinary documents to meet destination requirements, to achieve the safe relocation of well-loved pets to their family homes.

Your responsibilities:

- Manage, prioritize and answer questions from customers
- Manage incoming requests for bookings/reservations and prepare the paperwork required for pet relocation
- Maintain constant communication with the customer from initial booking until the end of the trip
- Anticipate needs by being familiar with the import requirements for countries around the world





What you need to succeed:

If you’re still reading, that means you’re excited To set you up for success from the start, you’ll need to have a:

- Min. of 2 years of customer service experience
- Proven communication skills, both written and verbal
- Proactive person who takes initiative
- Problem-solver
- Self-motivated and able to work with limited supervision
- Post-secondary education and/or training in customer service, communications or equivalent

Successful candidates will have the following skills:

- Proven ability to work well under pressure
- Able to meet tight deadlines
- Take initiative and be reliable
- Effective interpersonal skills
- Adaptable and able to adapt
- Work well as an active team player
- Use sound judgement and be able to troubleshoot issues
- Extremely well organized

Candidates must be eligible to work in Canada.

Only candidates selected for an interview will be contacted.

Are you looking to work with Worldwide Animal Travel?

Monica helped us arrange my cat and dog journey from Canada to the UK, and she was wonderful throughout the entire process. She was patient, responsive, and incredibly helpful with all the paperwork and travel details. Moving pets internationally can feel overwhelming, but Monica made everything much easier. Both pets arrived safely,



and I’m so grateful for the care she put into their journey. Highly recommend

Worldwide Animal Travel was excellent to deal with for our dogs love from Canada to Hawaii. They were very organized and prepared, and always communicated in a timely manner. Would very much recommend Worldwide Animal Travel for your pet relocation needs.

Wendy Skelly

I couldn't have shipped my 3 cats without their help. Every step of the way paperwork was checked for me before the next step and boy was there a lot of paperwork Great communication and Monica always had the answers. Thank you

Paul Woodhouse

We couldn’t be happier with Worldwide Animal Travel and, in particular, our coordinator, Tema, who helped us navigate the incredibly complicated process of relocating our three beautiful Burmese cats from West Vancouver to Saigon. From start to finish, Tema handled every detail with exceptional professionalism, competence, and care. She has an impressive depth of knowledge about every aspect of international pet travel and was incredibly responsive to all of our questions. Most importantly, she gave us the peace of mind we needed at every stage of what was, for us, a very stressful journey. I was especially impressed by the care she took in reviewing the documentation prepared by our veterinarian and the CFIA. She identified errors and omissions that needed to be corrected before we travelled—exactly the kind of details that could have caused serious problems if they had gone unnoticed. I truly cannot give enough praise to Worldwide Animal Travel for their expert assistance and guidance at every step. Their kno

📌 Pet Travel Coordinator (Canada)
🏢 Worldwide Animal Travel
📍 Canada