* You MUST be located in Fort McMurray, AB - this is a local position *

*** Full-time, permanent | Monday to Friday, 8:00 AM – 4:30 PM.

TRIDON OFFERS

- Competitive Wages
- Company RRSP Matching
- Additional Paid Days Off for Years of Service
- On the job training
- Manufacturer Provided Training
- Opportunity to advance and grow within a rapidly growing company

JOB SUMMARY

The Rental Clerkis responsible for ensuring that customers receive the required rental equipment that meets their needs by providing excellent customer service. They will work closely with the Rental Department Team Lead(s) and Rental Account Representative(s) to provide customers with cost-effective solutions for both temporary and long-term communications needs.

The Rental Clerk will fulfill rental orders and complete administrative duties such as ensuring customer contracts are current, accurately entered into the system for billing, and maintaining the customer database. They will also be responsible for processing equipment returns and ensuring all rental equipment is clean, properly maintained, and in good working order for the next customer.

RESPONSIBILITIES AND DUTIES

Promote and Maintain Customer Relationships

- Provide excellent customer service and direct enquiries as required to the Rental Department Team Lead(s) and Rental Account Representative(s)
- Establish, develop and maintain a calling list of new and recurring customers to ensure lasting relationship with Tridon
- Proactive in acquiring the future/upcoming demand of recurring customers

Preparation of Quotes and Orders

- Prepare rental quotes and contracts per customer solutions requirements
- Fulfill orders from internal & external customers and dealers, ensuring equipment counts and accessories match the order
- Setting up of contracts with rental customers including preparing paperwork, verifying credit ratings with Accounts Receivable, and allocating suitable equipment to orders
- Work with the Manager to facilitate demand planning and material availability

Forecasting and Planning





- Work with Rental Department Team Lead(s) in providing information for the development of Asset Acquisition requests
- Conduct rental equipment inventory cycle counts as required to ensure that what is available to rent matches with what is in rental system
- Ensure effective and efficient movement of rental equipment between rental locations

Rental Equipment Maintenance

- Process equipment returns and update contracts accordingly
- Ensure that all rental equipment is clean and in good working order by:
- Inspecting equipment on returns for damage and notifying customers of any issues and related costs
- Cleaning equipment as required to ensure the next customer receives equipment in proper working order and “like” new condition
- Getting equipment repaired as required either internally or externally
- Run reports of outstanding orders and equipment, process lost/Beyond economical repair equipment Service orders accordingly.
- Ensure that rental department area is kept clean and in order, including any offsite storage facilities
- Other duties as required

QUALIFICATIONS

- High School Diploma or equivalent
- Two (2) plus years of experience working as a customer facing rental clerk/admin
- Two (2) plus years of experience working with rental or leasing contracts

Asset

- Experience with NetSuite: Business Management Software
- Rental experience within the telecommunications industry
- Warehouse experience or exposure to the environment
- Experience with inventory management systems

Other Requirements

- Full, valid, and current driver’s license
- Clean 5-year driver’s abstract
- Clear Criminal Background Check

SKILLS

- Very high attention to detail
- Strong interpersonal and excellent customer service skills
- Effective at fostering solid relationships with both internal and external customers
- Ability to prioritize your work and meet multiple deadlines
- High comfort level working in a fast-paced team workplace that is constantly changing
- Strong written and verbal communication skills
- Proficient with Microsoft office Suite (Word, Excel, PowerPoint) and in computer application program

📌 Rental Clerk (Canada)
🏢 Tridon Communications
📍 Canada