POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance. Are you a persuasive communicator with a passion for sales and customer service? We're looking for Sales Representatives to support our clients' sales programs while also assisting with inbound customer service, help desk, and back-office operations. You'll represent some of the world's most recognizable brands, helping customers find the right solutions and delivering an exceptional experience with every interaction.

POSITION RESPONSIBILITIES

Key Responsibilities:

- Handle inbound calls with professionalism, empathy, and efficiency.
- Use your training and product knowledge to answer questions and recommend suitable products and services.
- Build rapport with customers, understand their needs, and resolve issues effectively.
- Research internal systems to locate missing information and collaborate with other departments as needed.
- Manage customer accounts and process orders accurately using company systems.
- Follow scripts, policies, and procedures to ensure compliance and consistency.
- Protect customer privacy by handling confidential information responsibly.
- Escalate unresolved issues to the appropriate team or manager.
- Stay current by attending training sessions and reviewing updated materials.
- Maintain excellent attendance and adhere to your work schedule.

CANDIDATE QUALIFICATIONS





WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

- Must be 18 years or older with a high school diploma or equivalent.
- Strong communication skills, both written and verbal.
- Ability to type 20+ words per minute with accuracy.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- Dependable and punctual with a robust sense of responsibility.
- Skilled in problem-solving, conflict resolution, and customer follow-up.
- A customer-first mindset: empathetic, patient, and responsive.
- Ability to multi-task, stay organized, and work independently.
- Comfortable in a fast-paced, evolving environment.
- Strong interpersonal skills and a collaborative team spirit.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI:

- Paid Time Off:



Earn PTO and paid holidays to take the time you need.
- Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance.
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.

COMPENSATION & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you.

PHYSICAL REQUIREMENTS

This job operates in a skilled office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from

📌 Remote Inbound Sales Representative (Canada)
🏢 The Sydney Call Centre
📍 Canada